Getting error bacing up to network location: Command 'Backing up' has failed.

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Posts: 2
Comments: 3

Getting the following when trying to backup...

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Log Entry Details
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Type: Error
Date and time: 21/10/2015 18:33:03
Backup plan: DS Games
Task: Incremental backup
Code: 20,250,685(0x135003D)
Module: 309
Owner: Administrator@HOME
Message:
Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields: $module : service_process_vs_43994
Message: Command 'Backing up' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195ff
Fields: TraceLevel : 1, $module : gtob_backup_command_addon_vs_43994
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 200
Module: 161
LineInfo: b320396adfe3b55
Fields: IsReturnCode : 1, $module : disk_bundle_vs_43994
Message: Failed to get archive URIs from location 'arl:/A1E5B04B-BF75-4D0E-9D42-6131C46F0F71/822F2B5D-3548-4186-9188-8E349985C0B8'.
--------------------
Error code: 200
Module: 161
LineInfo: a0f87a51d6f9cc72
Fields: IsReturnCode : 1, $module : disk_bundle_vs_43994
Message: Failed to get archive URIs from location 'arl:/A1E5B04B-BF75-4D0E-9D42-6131C46F0F71/822F2B5D-3548-4186-9188-8E349985C0B8'.
--------------------
Error code: 640
Module: 64
LineInfo: a1d3981537c68781
Fields: $module : disk_bundle_vs_43994
Message: Failed to open the metadata directory.
--------------------
Error code: 46
Module: 64
LineInfo: 3f26773fab7bda12
Fields: path : file://t12server\Backups\Music\, $module : disk_bundle_vs_43994
Message: Failed to open the backup location.
--------------------
Error code: 20
Module: 4
LineInfo: f35f747b3b21f9dd
Fields: function : CreateDirectoryW, filename : \\?\UNC\t12server\Backups\Music, $module : disk_bundle_vs_43994
Message: Access to the file is denied.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ee
Fields: code : 2147943726, $module : disk_bundle_vs_43994
Message: The user name or password is incorrect
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01350016+0x00A100C8+0x00A100C8+0x00400280+0x0040002E+0x00040014+0x0000FFF0+0x8007052E

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Wed, 10/21/2015 - 17:56
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Posts: 250
Comments: 7092

Hello jbromley,

Thank you for your posting! First of all please check suggestions from this article: https://kb.acronis.com/content/2869

I would also suggest to specify the same user acoount for Acronis Managed Machine server, for the target location and for the whole backup plan. Use credentials in the form Domain\User or NAS\user.

Thank you, 

Fri, 10/23/2015 - 16:28
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