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IBM TS3100 Tape Library Compatability

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We are trying Acronis before buying. Attempting to backup MS Windows server to IBM LTO tape library. Keep getting message:

Backing up disk (Machine: 'IT-DHCP'; Task: 'Simple backup (Full)')
Please insert the first media

IT-DHCP is the name of the windows 2008 server we are attempting to backup. We have tapes in the Free tapes pool and after we cancel the job upon receiving this message, one tape is moved from the Free tapes pool to a pool named Acronis. However the tape has nothing written on it. This is probably a setup error on our part but we know the tape library is working because Symantec Backup Exec uses it.

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Hi Mark, does Symantec Backup Exec installed on the same machine?
It is not possible to use tapes if Symantec installed because it locks the devices - takes it in monopoly usage, so we cannot take control of it.
Please uninstall Symantec first.