Installation fails on Windows Server 2003 when installing Agent for Windows

Thread needs solution
zach@mdrxresearch.com
Beginner
Posts: 1
Comments: 2

I am trying to install a demo copy to see if it will work for us (we have a disk with bad sectors and this seems to be the best product for creating an image from it).  However, as soon as it installs the Agent Core it immediately fails when installing the Agent for Windows.

 

Code: 06442537
Line tag: 0x394351065f8e4b20
Message: Installation error.
 
 Suberror
 Code: 01603
Line tag: 0xbd28fdbd64edb8ee
Message: Fatal error during installation

 

http://kb.acronis.com/errorcode/Event Code: 0x00624E29+0x0000FFF0+0x80070643

is a dead link
 

Tue, 01/31/2017 - 15:54
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Posts: 250
Comments: 7092

Hello,

Welcome to Acronis forums! What OS edition is installed on the machine exactly? Acronis Backup (Advanced) 11.7 supports only Windows Server 2003/2003 R2 – Standard and Enterprise editions (x86, x64). If the operating system is supported, please proceed with the troublshooting steps from the following article. 

Thank you,

Tue, 01/31/2017 - 17:28
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zach@mdrxresearch.com
Beginner
Posts: 1
Comments: 2

Windows 2003 Server R2 Standard Edition 32 bit.  The second link was worthless.  As I said It fails when installing the agent for Windows.  I have gotten a message that it can't read the file, which must mean the installer file. 

Tue, 01/31/2017 - 21:35
zach@mdrxresearch.com
Beginner
Posts: 1
Comments: 2

Okay, what I needed to do was to extract all the installation files, run them one at a time and when doing the agent installer, I needed to choose the third option which provided a license key

Tue, 01/31/2017 - 22:05