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Installation problem

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Hello,

I have a problem to install acronis 11.5 Agent Core on server 2003 sp2

I receive error:

Code: 06442537
Line tag: 0x394351065f8e4b20
Message: Installation error.

Suberror
Code: 01603
Line tag: 0xbd28fdbdl64edb8ee
Message: Fatal error during installation

I had acronis true image enterprise server echo .8115
before i tried to install the Acronis 11.5 backup and recovery.

Please advise how to fix it.

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Posts: 250
Comments: 7092

Hi moti cohen,

Thank you for your posting! First of all we need to make sure, that the old version was successfully unintsalled.

  • Try to uninstall everything from Acronis using Control panel in Windows.
  • If some component cannot be removed per standard procedure, try to remove it using the installation file of Acronis.
  • If the issue persists, please use Microsoft Fixit Tool in order to remove older traces of the Acronis software. 

Re-attempt the installation and if the issue is not resolved, provide us with the MSI-log.

 Thank you,