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installing update 1

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I have downloaded the update and it gets to the point where I chose update and locks up. can't get it installed any suggestions?

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Hello Judy Coughlin,

Thank you for posting this question in our forum. I am happy to assist you. 

The most common issue is a defect installer package. The reason is the browser cache, that let you download nothing else. Pressing Shift + download link should download the right file.

However, I created a new download link (US version) for you. Please download and try to run the installation.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.