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Interaction Required during recovering files

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Hi Anyone,

We are facing a restore issue. When we are recovering files to E drive, it will prompt a Interaction Required. If i selected Ignore, the Recovery is sucessfull but the file permission is incorrect. However, We tried to recovery files to C drive, it ran successfully and the file had correct permissions. The Acronis version is Acronis Backup 11.5

I have looked through the logs and forum without luck.  Any ideas anyone?

The below is interaction message:

Failed to recover file or folder "\\?E:\restore\SID.txt~Q2CTQOIK".

Failed to back up the file.

   Error code: 0x170023

   Path = "\\?\E:\restore\SID.txt~Q2CTQOIK",

   $module = "disk_bundle_vs_43759"

   Tag: 0x70BC70FE7B9343C

Security error occurred while opening the file for writing.

   Error code: 0x40023

   $module = "disk_bundle_vs_43759"

   Tag: 0xA8A1022BD18AE024

     Retry / Ignore / Cancel

Best Regards,

Arev

 

 

0 Users found this helpful

Hello arevplus,

Do you have the options enabled for backup of file security permissions? Have you selected to restore them from the backup?

Does the same thing happen if you disable the restoration of the file security permissions?

You can find information about this option on the following link: http://www.acronis.com/en-us/support/documentation/AcronisBackup_11.7/#…

Hello Igor Tkachev,

Thank you for your help. Right, I checked the options is enabled for backup of file security permission. I tried to disable the option and recovery files, Interaction required mesage didn't prompt but the file permission is incorrect too.

 

 

 

Hello arevplus,

OK, it seems like the E:\restore destination can't be fully accessed by the Acronis service user (or user from which the task ran). So the file is restored, but when we try to write the correct permissions after restoration the process is denied access.

I don't know why this is happening, but I would look carefully at the exact security differences between your C: and E: volumes. Maybe the owner or something like that is different.