Internal error: Failed to create the image builder

Thread needs solution
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 8
Comments: 20

All was going well for months now all of a sudden differential backups start failing with the folowing error on a SBS 2011 domain controller.

Acronis Backup Advanced Version 11.7. Build 11.7.44421

Failed to execute the command.
Additional info: 
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de97
Fields:  $module : agent_protection_addon_vs_44421
Message: Failed to execute the command.
--------------------
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_44421
Message: Step 'Backup' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195f7
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_44421
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_44421
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: 145a191bfe9050c3
Fields:  $module : disk_bundle_vs_44421
Message: Failed to prepare an operation.
--------------------
Error code: 1002
Module: 1
LineInfo: 51ea1282ec004b2
Fields:  $module : disk_bundle_vs_44421
Message: Internal error: Failed to create the image builder.
--------------------

Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x01330029+0x01490002+0x01350016+0x01490003+0x00010424+0x000103EA

PLease Advise.

Tue, 10/11/2016 - 09:57
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 8
Comments: 20

Can't beleive there is no one on these forums who knows how to resolve this issue. There must be someone who can help. My client has now gone 5 days with out a differential backup. Might be time to move to another product.

Mon, 10/17/2016 - 04:06
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 549

Hello Sean,

This is a general error that doesn't provide an exact root cause of the issue.

Usually, this will mean that something is wrong with your full backup (file corruption for example). Have you tried running a validation operation for this archive? Can you mount/open it? 

Thank you.

 

Fri, 10/21/2016 - 16:09
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 8
Comments: 20

Thanks for the reply. No I have not attempted to mount or open the archive. I will give that a go and run a validation operation. Although I have managed to get the backups working again after I created a new archive file. 

Tue, 10/25/2016 - 00:52
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 6

Hello:

regarding this problem ,did have any new progress ?

i was face this for many times , PLS Acronis give some suggest .

thank you !

Mon, 12/26/2016 - 04:46
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 8
Comments: 20

Tony, yes I resolved this. I updated to the latest version and also created a new archive file. You might be able to get away with just creating a new archive file or create a new backup plan.

Mon, 12/26/2016 - 05:11