job fails to authenticate

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

All of a sudden all my daily jobs are failing with issues that the service could not authenticate to the storage node. Not sure if this is related, but its just as we changed the password and disabled user account of a previous IT admin. I've reviewed the Acronis services and they are not using his credentials.

I did find another post that mentioned checking the backup destination credentials of the job, but I don't seem to find that anywhere. Apologies for being a novice, I'm just inheriting a bit of a mess from a previous employee and unfamiliar with Acronis Backup & Recovery...I'm a former Symantec user (gag).

Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields: $module : agent_protection_addon_vs_38573
Message: Failed to execute the command.
--------------------
Error code: 200
Module: 161
LineInfo: b320396adfe3b55
Fields: IsReturnCode : 1, $module : disk_bundle_vs_38573
Message: Failed to get archive URIs from location 'arl:/1F95E445-DDA3-4BBB-9C8A-7F1CE315ED7E/A23ED83D-70C1-49E4-BEF7-DA15F8D32350'.
--------------------
Error code: 17
Module: 161
LineInfo: cbaf98c283a3b136
Fields: host : trsd_acronis.trsd.int, $module : disk_bundle_vs_38573
Message: Failed to connect to the storage node.
--------------------
Error code: 3
Module: 173
LineInfo: 67e2725e54112c8e
Fields: $module : disk_bundle_vs_38573
Message:
--------------------
Error code: 3
Module: 173
LineInfo: 90fb8a255b1df58c
Fields: ServiceID : 34, $module : service_process_vs_38573
Message: Failed to establish connection.
--------------------
Error code: 20
Module: 4
LineInfo: 4d5187f54acfdb00
Fields: $module : service_process_vs_38573
Message: Authentication has failed.
--------------------
Error code: 1078
Module: 3
LineInfo: a3cdb7a26e18c8d9
Fields: $module : service_process_vs_38573
Message: Authentication has failed.
--------------------

Thu, 07/03/2014 - 15:51
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 0
Comments: 1379

When you edit backup plan, access credentials for vault are under 'show access credentials' in 'where to back up' section.

Thu, 07/03/2014 - 19:26
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Thanks for your response. I did check that and enter valid credentials...however the job continues to fail. While editing the backup plan, the "where to back up" section reports the following message:

Cannot obtain the location information because there is no access to the location. Provide the access credentials. The vault you have selected is unavailable at the moment. If it is inaccessible when the task starts, the task will fail.

I click the 'access credentials' link, provide valid credentials and save, but each time I close/re-open the plan settings it reverts to the message above. What am I missing here?

Mon, 07/07/2014 - 12:36
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 0
Comments: 1379

I'd try to edit the location settings, enter password if prompted and save. If this doesn't help, create a test plan ( a file backup of small amount of files) to the same location - does it work?

Also to check - what are 'vault users' / 'vault administrators' in this centralized vault settings?

Mon, 07/07/2014 - 13:31