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Machines showing as offline

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Hi

I have two machines showing as offline, and in fact the last connection field is showing the date when the agent was installed, but it's now a week later and they still show offline.

These machines were added by hostname, but their IP addresses have changed since they were registered on the management server. This is normally handled well, but I notice for these two machines that the IP address field is still showing the wrong/old IP addresses of these machines.

Why is it not updating in the management server with the new IP addresses and showing the machines as online?

The Windows and Core agents are installed, the services are running on the clients, and I can telnet port 9876 in both directions (i.e. from client to server, and server to client).

Any ideas please?

Thanks

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Hello James,

Are you able to connect the console directly to these agents?