Skip to main content

Managed vault missing administrators and users listing. Cannot re-add; unable to search local or domain objects

Thread needs solution

All of my managed vaults are missing their administrators and users listing. Both had AD domain objects nested inside and that object still exists. Each vault has defaulted to "Not specified" as the vault administrators and "Everyone" as the vault users. Also when I attempt to re-add objects, local or domain, ABR errors our with "The object cannot be found. Change the name or delete it"

"AMS User" is still a server administrator and is still the "Log On As" account for the Acronis Management Server Service.

Restarting all Acronis services does not help. Server restart is not an option at this time.

Kind regards,
Steve Caguioa

0 Users found this helpful

Hello Steve,

An error like this usually means that there is a problem in the vault meta-data somewhere and would normally require a deeper investigation.

I would suggest opening a support ticket with us to look at this.

Thank you,
Igor Tkachev