Skip to main content

Message: Access to the file is denied.

Thread needs solution

HI,

I have just tried to run one of the backup jobs after created the unmanaged vault, but I am getting the following error. I have checked that I can connect to the vault. Do you know what caused the issue? Thanks!

 

--------------------

Log Entry Details

--------------------

Type:                Error

Date and time:       29/09/2016 1:57:52 PM

Backup plan:         Backup VSLHKSDBA001

Task:                Simple backup (Full)

Managed entity type: Machine

Managed entity:      VSLHKSDBA001.bycn.bouygues-construction.com

Machine:             VSLHKSDBA001.bycn.bouygues-construction.com

Code:                20,250,685(0x135003D)

Module:              309

Owner:              

Message:            

  Command 'Backing up' has failed.

Additional info:

--------------------

Error code: 61

Module: 309

LineInfo: 4a8728dc8a1c9510

Fields:  $module : service_process_vs_44421

Message: Command 'Backing up' has failed.

--------------------

Error code: 22

Module: 309

LineInfo: 8d165e86fb8195f7

Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_44421

Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.

--------------------

Error code: 200

Module: 161

LineInfo: b320396adfe3b54

Fields:  IsReturnCode : 1, $module : disk_bundle_vs_44421

Message: Failed to get archive URIs from location 'arl:/82D3A189-A43B-4F62-B117-BFC4483AD435/201D4E68-3CE4-4BE3-AC05-9146783C195C'.

--------------------

Error code: 200

Module: 161

LineInfo: a0f87a51d6f9cc8e

Fields:  IsReturnCode : 1, $module : disk_bundle_vs_44421

Message: Failed to get archive URIs from location 'arl:/82D3A189-A43B-4F62-B117-BFC4483AD435/201D4E68-3CE4-4BE3-AC05-9146783C195C'.

--------------------

Error code: 46

Module: 64

LineInfo: 97675718d2b52d37

Fields:  path : , $module : disk_bundle_vs_44421

Message: Failed to open the backup location.

--------------------

Error code: 20

Module: 4

LineInfo: bd01591c540a127d

Fields:  $module : disk_bundle_vs_44421

Message: Access to the file is denied.

--------------------

Acronis Knowledge Base: http://kb.acronis.com/errorcode/

 

Event code: 0x0135003D+0x01350016+0x00A100C8+0x00A100C8+0x0040002E+0x00040014

 

--------------------

0 Users found this helpful

Hi,

Have you checked user permissions to have write access to its target location which is  \\vslhksnas003\Backup_SAP\ in your case?

Found in the Acronis KB: 55070: Acronis Backup: Backup fails with "Access to the file is denied"

 

You can try 44661: Acronis Backup 11.7/11.5: Backup to Unmanaged Vault Fails If XML File Is Corrupt, but it should result in a different error message.

Might be helpful unless you didn't specified access credentials: 2869: Acronis Backup: Backing Up to NAS

You can also try to backup to a local folder, copy the generated backup archive to the NAS location and revise you backup plan and change the backup destination back to the NAS folder.

If the error persists I suggest to collect a System Report and contact the Acronis Customer Support.

Thanks!