Mgmt Console cannot connect to Linux Agent X86_64

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Posts: 2
Comments: 2

I have download the trial version for ABR 11.5 windows version and installed it on a windows 2008 R2 server.

The Mgmt Console cannot connect to a remote Linux Agent X86_64 host running RHEL 5 (where a linux agent is installed).

The error is as following.

Code: 11,337,745(0x00AD0011)
LineInfo: 0x1C13ECEB383289A2

Module: trueimg_remote_full_vs_32308
Message: Failed to connect to service 'MMS'
Destination host '.....' is unreachable or a firewall may be blocking the connection.

I have started the MMS at the Linux host

[root@ediqas init.d]# ./acronis_mms start
Starting Acronis MMS: [ OK ]

However when I issue the command below it mention MMS is stopped.

[root@ediqas init.d]# ./acronis_mms status
Acronis MMS is stopped

Any ideas?

Wed, 11/28/2012 - 05:18
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 2

I am able to start the acronis_agent at /etc/init.d successfully.

root 14482 1 0 22:28 ? 00:00:00 /usr/lib/Acronis/Agent/acronisagent

I am able to connect from the Windows Mgmt Console, however the error below still appear.

-------------------------------------------------------------------------------------------------------------------
Error
-------------------------------------------------------------------------------------------------------------------
Cannot connect to '157.165.141.35'.
-------------------------------------------------------------------------------------------------------------------
Details:
Code: 11,337,731(0x00AD0003)
LineInfo: 0x90FB8A255B1DF588;

Module: trueimg_remote_full_vs_32308
Message: Failed to establish connection.

Code: 197,666(0x00030422)
LineInfo: 0x4D5187F54ACFDAEB;

Module: trueimg_remote_full_vs_32308
Message: The required service on the remote machine is not started. Start the service and retry the connection.

-------------------------------------------------------------------------------------------------------------------

Wed, 11/28/2012 - 06:32
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 0
Comments: 1

Hi!
I have the same problem, after, compile and intall the snapapi26 module, when i try to conect, i get this:

-------------------------------------------------------------------------------------------------------------------
Error
-------------------------------------------------------------------------------------------------------------------
Cannot connect to 'localhost'.
-------------------------------------------------------------------------------------------------------------------
Details:
Code: 11,337,731(0xAD0003)
LineInfo: 0x90FB8A255B1DF588;

Module: trueimg_remote_full_lxa64
Message: Failed to establish connection.

Code: 197,666(0x30422)
LineInfo: 0x4D5187F54ACFDAEB;

Module: trueimg_remote_full_lxa64
Message: The required service on the remote machine is not started. Start the service and retry the connection.

-------------------------------------------------------------------------------------------------------------------
any ideas?

Wed, 11/28/2012 - 15:37
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 7
Comments: 166

 Hello Steven, hello ITBIONG,

Thank you for posting this thread. I will be happy to assist you with this issue.

In order to successfully connect to a remote or local machine, the Managed Machine Service should be running on it. Make sure you have fulfilled all the requirements for Installation in Linux. If after successful installation the MMS service fails to start or crashes, you will get appropriate errors in /var/log/messages. In case of crash you will have to collect the dump and submit it to our Support Team for analysis.

To create the core dump, prepare the system:

#ulimit -c unlimited

And then find the core dump file:

find / -iname *core*

If you have additional questions, let me know.

Thank you.

Thu, 12/06/2012 - 18:16
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