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Network location is unavailable at the moment during Validation

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We have been using Acronis Backup 11.7 (former Acronis Backup & Recovery 11.5) for almost 4 years.

Backup scheme: 1 full backup every week and incremental every other day with validation.

During these for years we had a Lacie-d2 NAS. This NAS has died and we bought a WD My Cloud.

The full backup (900GB) was succesfully created (even faster), but during the Validation task, several times the "Network location is unavailable at the moment." appears. Finally I got the message 20 times during the validation and the backup was validated OK. Since then the incremental backup (average 5 GB) is also successfully created, but the Validation still gives the error.

Also a separate Validation task gives the same error. Every time when the error appears and I click Retry, the validation continues until the next error. When I Retry every time, in the end the backup is validated OK.

During the validation the ping to the NAS doesn't have any problems, also accessing the share via Windows gives no problem.

The tasks are configured via a personal vault with both IP address or NAS name. Also user credentials are entered of the NAS.

Please advise.

Thanks

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Hello JP@Medisoft,

Thank you for your posting! Unfortunately this issue would require deeper investigation, which is not possible on forum. I'd recommend to raise a support ticket for that.

Thank you,