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Not enough memory error

Thread needs solution

Windows Server 2012 R2, Acronis Backup 11.5, Disk 1 (80GB free of 150GB), Disk2 (1.4TB free of 1.5TB), 48 GB RAM.  Can someone explain what this error is and, more importantly, how to resolve it?

I've tried re-installing the software, chkdsk /f, and sfc /scannow.

Failed to execute the command.
Additional info: 
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields:  $module : agent_protection_addon_vs_43916
Message: Failed to execute the command.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_43916
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields:  $module : disk_bundle_vs_43916
Message: Failed to commit operations.
--------------------
Error code: 2
Module: 7
LineInfo: 82db9339b70c3b24
Fields:  $module : disk_bundle_vs_43916
Message: Not enough memory.
--------------------

0 Users found this helpful

Hello Brandon,

Can you clarify if this error happens closer to the start of the backup or after many hours? If it happens soon after starting the backup, please check the Windows application event logs for errors related to VSS.

 

Thank you

Looks like it takes about 2.25 hours for the error to occur.  I did not see any errors in event log for VSS.

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Posts: 250
Comments: 7092

Hello Brandon,

The issue will probably need deeper investigation. Please update to the latest build version and submit a support ticket.

Thank you,

Im am getting this error with 11.7

More than enought memory.  This issue seems to be the memory limitations of the 32bit process that runs during the backup.

Is there a solution to this issue?

Hello Mike, 

We don't have a 64-bit agent for 11.7, and this could be a limitation of the 32 bit agent. 

That said, our own tests show that you would normally need a much, much larger volume to regularly reach it (16+ TB volume). 

What sort of disk I/O are you seeing on disk 1 and disk 2 during backup?