Skip to main content

Problem to list backups with acrocmd

Thread needs solution

We use a Script to check for a successfull backup after it was made. On a few Clients of our >5000 users we have an error. The script just calls "acrocmd.exe" list backups --loc=$LW\Acronis_DS --arc=$Name"

Errorcode from acrocmd is:

    An error occurred while executing the command.
    Fehler: 0x1510008
    $module = "acrocmd_vs_37608"
    Tag: 0x7A8E520180FDC065
Failed to reindex location 'F:\Acronis_DS'.
    Fehler: 0xA100E2
    IsReturnCode = 1 (0x1),
    $module = "disk_bundle_vs_37608"
    Tag: 0xB320396ADFE3DAA
The vault is unavailable.
    Fehler: 0x9A000D
    IsReturnCode = 1 (0x1),
    $module = "disk_bundle_vs_37608"
    Tag: 0x9A79F20828BC7FA
The vault is unavailable.
    Fehler: 0x9A000D
    $module = "disk_bundle_vs_37608"
    Tag: 0x90BBCA5EAF5C5C47
Failed to open the backup location.
    Fehler: 0x40002E
    path = "file:F:\",
    $module = "disk_bundle_vs_37608"
    Tag: 0x3F26773FAB7BDA0A
The specified file doesn't exist.
    Fehler: 0x40011
    function = "CreateDirectoryW",
    filename = "\\?\F:",
    $module = "disk_bundle_vs_37608"
    Tag: 0xF35F747B3B21F96A
File not found
    Fehler: 0xFFF0
    code =
2147942402 (0x80070002),
    $module = "disk_bundle_vs_37608"
    Tag: 0xBD28FDBD64EDB8E0

How is that possible? Could the external Harddrive be damaged?
 

0 Users found this helpful

Hello Philipp, 

Our product recieves a system error. In this case, it is the standard Microsoft error code "0x80070002", which corresponds to "The system cannot find the file specified". 

It is hard to say just from the error why the OS is returning this value. For example, it could be our product that is "asking" for the wrong inexistent parameter. OR it could also be a problem with the external disk (USB issues) or anything else. 

This should be investigated individually on the machine where it fails (start by doing a test run and actually monitor what happens). 

Thank you, 

Igor Tkachev