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Re-Installation Issues after W10 Upgrade

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Hi all,

after Upgade to W10, BR11.5 didn´t work. Wanted to re-install, but get the following error message during installation:

Code: 013
Zeilenkennung: 0x6e1fbba0feb10f42
Nachricht: 
 
 Subfehler
 Code: 01111
Zeilenkennung: 0x82848b4a152cc83e

There are still some old components in the app-list:

Acronis Backup 11.5  Bootable Media Builder + Agent for WIndows + Management COnsole.

which I can´t deinstall. Also the abr_cleaner doesn´t work.

Any hint what I need to do to remove it manually, would be helpful.

Thanks

Dirk

 

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Posts: 250
Comments: 7092

Hello Dirk,

Thank you for your posting! Please provide us with the full installation log.

Thank you,

Hi Ekaterina,

unfortunately, no installation log is created. See enclosed screenshot, where it stops.

Enclosed in the zip-file the latest installation logs I found in the specified path.

regards

Dirk

Attachment Size
309067-123634.zip 183.31 KB
309067-123637.png 19.1 KB
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hello Dirk,

It seems, that the installation file is crashing. I would suggest following:

  • please download new installation file (build version 43994, because all previous versions do not support Windows 10) and check the MD5 sum: https://kb.acronis.com/content/1855
  • if MD5 sum is ok, deactivate anti-virus software if any installed;
  • re-attempt the installation

Thank you,