Skip to main content

[Resolved] Does Acronis sales and renewals ever reply in timely fashion?

Thread needs solution

For about four hours since 8:45 AM today I've been trying to reach someone to renew or upgrade Acronis Backup - leaving messages with Carol Anne Lane 781.782.9025; Elle Villaverde (only email given), Orlando Redder 510-327-2641.

Hopeless! No one responds, other than the "Federal Renewals Account Manager" Carol forwarding and cc:ing my email requests to others to respond.

Per-incident support isn't available in my login, and except through other languages than English, my 15 registered products are not recognized as registered, prohibiting me from contacting Chat. The French chat window has been waiting for 30 minute to 'connect'.

Is this normal in your experience, or should I be looking to other backup provider options?
Ian Bullen

0 Users found this helpful

Hello Ian Bullen,

Thank you for using our Acronis forum. I am happy to assist you.

I could see that there is an open support case now. Please accept my apologies for your problems to get in contact with our departments.

I close this thread now.

If there is anything else, we can do for you, please let me know.

Thank you.