[RESOLVED] Linux 11.5 64 Bit ABS Linux install--acronis_agent does not start

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Posts: 1
Comments: 1

Hi, All,

OS is Red Hat Linux Enterprise 6
kernel 2.6.32-279.el6.x86_64
I installed ABR11.5AL64_32256_en-US.x86_64

The installation "completes" with an error indicating that the service acronis_agent cannot be started.

When I try to start manually, this happens:

[root@myhost]# service acronis_agent start
Starting Acronis Agent: [ OK ]
[root@myhost]# service acronis_agent status
Acronis Agent is stopped

I attempted to open a support ticket, but after about 30 minutes of discussion with the agent, we were disconnected. I will try again tomorrow. :-)

Following is a transcript of the file trueimage-setup.log found in /var/log after I attempted a re-install. (This is why it says the kernel module is already loaded).

rhel6 system detected, flags = 1024

Running 'rpm -U --percent --force --nopostun /tmp/RPMS.gxdmGR/AcronisAgentLinux-41.0.21-1.x86_64.rpm':
finished with exit code 0
Running 'rpm -U --percent --force --nopostun /tmp/RPMS.gxdmGR/dkms-2.2.0.3-3.noarch.rpm':
finished with exit code 0
Running 'rpm -U --percent --force --nopostun /tmp/RPMS.gxdmGR/snapapi26_modules-0.7.65-1.noarch.rpm':
finished with exit code 0
Running 'rpm -e trueimage':
error: package trueimage is not installed
finished with exit code 256
Running 'rpm -U --percent --force --nopostun /tmp/RPMS.gxdmGR/BackupAndRecoveryAgent-11.5.32256-1.x86_64.rpm':
finished with exit code 0
Launching '/usr/sbin/dkms install -m snapapi26 -v 0.7.65 --no-weak-modules 2>&1'.
Module snapapi26/0.7.65 already installed on kernel 2.6.32-279.el6.x86_64/x86_64

- failed to start service 'acronis_agent'.

skipping MMS registration

Regards,
Jason

Acronis Customer Central is working on this problem.

Issue was ultimately resolved by uninstalling 11.5 using the uninstall script here:

/usr/lib/Acronis/BackupAndRecovery/uninstall

And then reinstalling 11.5.

Thu, 11/15/2012 - 21:25
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 31
Comments: 1272

Hello Adminsupport i-Health,

Welcome to Acronis forum. I am happy to assist you solving your problem.

I was able to find your support case. Is this your case number: 01731307?

Currently we are working on your issue. You can ping me in private, if you have any question regarding this case.

If there is anything else, we can do for you, please let me know.

Thank you.

Fri, 11/16/2012 - 08:22
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Hi, Peter. Thanks. That's the correct case number. The agent was able to track me down by e-mail as well.

Do I need to take action, or is someone researching the problem?

For the forum members...I promise to post whatever the solution is.

--Jason

Fri, 11/16/2012 - 14:48
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 2

I am facing the same issue with the following.

The acronis_mms just does not properly started.

[root@ediqas init.d]# ./acronis_mms start
Starting Acronis MMS: [ OK ]
[root@ediqas init.d]# ./acronis_mms status
Acronis MMS is stopped

Also acronis_console is not available in version 11.5

Wed, 11/28/2012 - 05:39
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 31
Comments: 1272

Hello Seven Foo,

Thank you for posting your question here.

Can you please contact Acronis support in this situation? You will find your available support options in our Customer handbook.

You can ping me in private, if you have any question regarding this post.

If there is anything else, we can do for you, please let me know.

Thank you.

Thu, 11/29/2012 - 12:42
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.