[RESOLVED] service_process.exe and StorageServer.exe App-Crash

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 8
Comments: 21

service_process.exe and StorageServer.exe App-Crash

We get this errors during the backups and the jobs/tasks are terminated with a error.
We are on the latest build (37608), but we perceive this crashes also on previous builds (from time to time).
So this problems are not new to us.

Any similar experiences or maybe solution for this?

Thanks.

Faulting application name: service_process.exe, version: 11.5.0.37608, time stamp: 0x515c5cbc
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b8479b
Exception code: 0x80000003
Fault offset: 0x0000000000033c72
Faulting process id: 0x1e7c
Faulting application start time: 0x01ce394bcdb4b3a5
Faulting application path: C:\Program Files (x86)\Common Files\Acronis\BackupAndRecovery\Common64\service_process.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: c9c4c6d5-a53f-11e2-85e4-00215e26b49e

--------------------------------------------------------------------------------------------------------------

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: service_process.exe
P2: 11.5.0.37608
P3: 515c5cbc
P4: KERNELBASE.dll
P5: 6.1.7601.18015
P6: 50b8479b
P7: 80000003
P8: 0000000000033c72
P9:
P10:

-----------------------------------------------------------------------------------------------------------

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: service_process.exe
P2: 11.5.0.37608
P3: 515c5cbc
P4: KERNELBASE.dll
P5: 6.1.7601.18015
P6: 50b8479b
P7: 80000003
P8: 0000000000033c72
P9:
P10:

------------------------------------------------------------------------------------------------------------

Faulting application name: StorageServer.exe, version: 11.5.0.37608, time stamp: 0x515c5b40
Faulting module name: StorageServer.exe, version: 11.5.0.37608, time stamp: 0x515c5b40
Exception code: 0xc0000005
Fault offset: 0x00000000000d707e
Faulting process id: 0x1b08
Faulting application start time: 0x01ce36df0e6730ad
Faulting application path: C:\Program Files (x86)\Acronis\StorageNode\StorageServer.exe
Faulting module path: C:\Program Files (x86)\Acronis\StorageNode\StorageServer.exe
Report Id: 107da6b7-a590-11e2-85e4-00215e26b49e

------------------------------------------------------------------------------------------------------------

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: StorageServer.exe
P2: 11.5.0.37608
P3: 515c5b40
P4: StorageServer.exe
P5: 11.5.0.37608
P6: 515c5b40
P7: c0000005
P8: 00000000000d707e
P9:
P10:

--------------------------------------------------------------------------------------------------------------

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: StorageServer.exe
P2: 11.5.0.37608
P3: 515c5b40
P4: StorageServer.exe
P5: 11.5.0.37608
P6: 515c5b40
P7: c0000005
P8: 00000000000d707e
P9:
P10:

--------------------------------------------------------------------------------------------------------------

Faulting application name: StorageServer.exe, version: 11.5.0.37608, time stamp: 0x515c5b40
Faulting module name: StorageServer.exe, version: 11.5.0.37608, time stamp: 0x515c5b40
Exception code: 0xc0000005
Fault offset: 0x00000000000d707e
Faulting process id: 0x1e78
Faulting application start time: 0x01ce399cdfc2d32a
Faulting application path: C:\Program Files (x86)\Acronis\StorageNode\StorageServer.exe
Faulting module path: C:\Program Files (x86)\Acronis\StorageNode\StorageServer.exe
Report Id: 093dba54-a59f-11e2-85e4-00215e26b49e

---------------------------------------------------------------------------------------------------------------

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: StorageServer.exe
P2: 11.5.0.37608
P3: 515c5b40
P4: StorageServer.exe
P5: 11.5.0.37608
P6: 515c5b40
P7: c0000005
P8: 00000000000d707e
P9:
P10:

---------------------------------------------------------------------------------------------------------------

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: StorageServer.exe
P2: 11.5.0.37608
P3: 515c5b40
P4: StorageServer.exe
P5: 11.5.0.37608
P6: 515c5b40
P7: c0000005
P8: 00000000000d707e
P9:
P10:

Find the solution here.

Tue, 04/16/2013 - 11:05
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 31
Comments: 1272

Hello Sascha Abplanalp,

Thank you for posting this question in our forum. I am happy to assist you. 

In the message I could see, that the fault is caused by KERNELBASE.dll. I could find this thread at the Microsoft forum: 

Programs Crash, error: Fault module kernelbase.dll . Application crash

In this case, the used user profile was corrupt. Using another user solve the issue. Also please ensure, that the operating system is on the latest update.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Thu, 04/18/2013 - 07:16
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Member
Posts: 8
Comments: 21

We opened a Acronis support case and submitted some system and crash dumps.
The Acronis engineering team is analyzing the data....

Reply from Acronis support:  

The root case of the "service_process.exe" crashes are are ASN crashes. This is a known problem and will be solved in the next hotfix update.
From the Acronis engineering team: It's possible, that the cataloging task is provocating the ASN crashes. For customers who are affected from this problem, it is recommended to switch off the cataloging.

To switch off "cataloging", change or add the following registry key (DWORD) to 0=off:
HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\ASN\Configuration\Catalog\Enabled

http://www.acronis.com/support/documentation/ABR11.5/index.html#23955.h…
The parameter is a string value that should be manually added to the corresponding Catalog key in the registry. If this parameter is missing in the registry, cataloging is enabled on the storage node.

Possible values: 0 (disables cataloging) or 1 (enables cataloging)
Registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\ASN\Configuration\Catalog\Enabled
If cataloging is disabled, the storage node will not catalog backups in the managed vaults. Therefore, the Data view and Data catalog will not display this data.

Fri, 04/19/2013 - 12:19
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 31
Comments: 1272

Hello Sascha Abplanalp,

Thank you for this update. 

In this case, I will close this thread and if you need additional information or assistance you can reach me at any time via a private message.

Thank you.

Mon, 04/22/2013 - 06:27
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.