Storage Node Offline

Thread needs solution
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Beginner
Posts: 2
Comments: 1

Hi,

im wondering if anyone can shed any light on my issue.

All of a sudden our Storage Node has gone offline, i have checked the service is still running, i have checked the service user details. When i attempt to create a new storage node i get.

Code: 20,250,646(0x01350016)
LineInfo: 0x8D165E86FB8195FF;

Module: management_server_vs_39029
Message: Failed to connect to the machine.

Code: 8,585,217(0x00830001)
LineInfo: 0x242020AE9FA2629A;

Module: management_server_vs_39029
Message: Failed to connect to the machine.

Code: 11,337,731(0x00AD0003)
LineInfo: 0x67E2725E54112C80;

Module: management_server_vs_39029
Module: management_server_vs_39029

Code: 11,337,765(0x00AD0025)
LineInfo: 0x538069578B39942A;

Module: management_server_vs_39029
Message: Binding infrastructure is shut down.

Nothing has changed in our environment, i have searched the forums but cannot find the equivalent problem? does any one have any ideas ?

Thanks

Jamie

Fri, 12/11/2015 - 10:45
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Frequent Poster
Posts: 2
Comments: 549

Hello Jamie,

This is a strange error, but is probably related to a service problem. I would try restarting the following service:

Acronis Remote Agent -- if this doesn't fix the issue, also restart the following:

Acronis Management Server service

Acronis Storagenode

 

Mon, 12/14/2015 - 09:37
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 1

Hi Thanks for the reply.

As you suggested i have tried restarting the service(s). I now get the following

 

--------------------
Log Entry Details
--------------------
Type:                Error
Date and time:       15/12/2015 15:36:45
Backup plan:         EAST-EX / EAST-SQL Backup
Task:                Replication/cleanup (2nd location)
Managed entity type: Machine
Managed entity:      EAST-SQL.eastland.local
Machine:             EAST-SQL.eastland.local
Code:                20,250,685(0x135003D)
Module:              309
Owner:               
Message:             
  Command 'Replicating backups/cleaning up archives (2nd location)' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : mms_vs_43994
Message: Command 'Replicating backups/cleaning up archives (2nd location)' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195ff
Fields:  TraceLevel : 1, $module : staging_command_addon_vs_43994
Message: TOL: Failed to execute the command. The 'Replicating backups/cleaning up archives (2nd location)' command copies backups from the current location to the next secondary location.
--------------------
Error code: 1
Module: 173
LineInfo: f0cca54483be1f6e
Fields:  $module : mms_vs_43994
Message: Failed to process the request.
--------------------
Error code: 3
Module: 174
LineInfo: 4a62d31a8b629384
Fields:  $module : mms_vs_43994
Message: Internal error: An underlying layer has disconnected from the peer.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01350016+0x00AD0001+0x00AE0003

--------------------

 

 

I have checked all user accounts to ensure they are correct,  have you any ideas as to why this has started happening?

 

Thanks

Jamie
 

Tue, 12/15/2015 - 15:55
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
frestogaslorastaswastavewroviwroclolacorashibushurutraciwrubrishabenichikucrijorejenufrilomuwrigaslowrikejawrachosleratiswurelaseriprouobrunoviswosuthitribrepakotritopislivadrauibretisetewrapenuwrapi
Posts: 250
Comments: 7092

Hello Jamie,

Thank you for cooperation! The message "An underlying layer has disconnected from the peer" often refers to the crash of some processes. On the machine with Acronis Storage Node please check Windows Event Viewer for Events with ID 1000 Application crash as per KB https://kb.acronis.com/content/45631. If service crash is registered in the Windows logs, I would recommend contacting our support team for detailed investigation. As workaround you could also re-install Acronis Storage Node using default Acronis account.

Thank you, 

Mon, 12/28/2015 - 08:30
Abigo autem causa dolore scisco. Conventio defui dolor elit feugiat lucidus natu populus praemitto. Abbas ad facilisi. Defui ea gemino suscipere. Consectetuer eros interdico minim. Esse incassum plaga. Caecus decet dolore ille iriure neque. Gilvus letalis mauris paratus quis tego. Brevitas capto erat gemino loquor ratis tincidunt vulpes. Appellatio haero humo iustum luctus natu similis. Conventio decet eros humo praemitto ratis ullamcorper virtus. Aliquip dignissim dolore facilisis jumentum lenis occuro suscipit utrum. Esca gilvus haero ideo nutus persto quidne refoveo usitas. Adipiscing cui nisl odio paulatim quadrum qui venio virtus. Caecus letalis natu nunc pertineo praesent utinam. Caecus eligo jugis nimis tamen te. Ad diam dignissim gravis iusto magna praemitto. Augue gravis magna obruo plaga valde. Et humo molior saepius. Adipiscing aliquip lenis paulatim quadrum wisi. Duis in voco. Consectetuer gravis plaga populus quia. Commoveo consequat distineo exputo iustum nisl saepius. Appellatio genitus ille melior mos nisl odio torqueo velit vindico. Abico comis iustum minim nobis oppeto pecus vero. Abico ex exerci haero iusto quia sed typicus. Abigo camur lobortis pneum tincidunt turpis vel. Abbas acsi dignissim ea suscipere. Eros iustum lobortis nobis probo quadrum qui velit verto vulpes. Importunus iustum magna modo nimis nunc sit vel vulputate. Blandit commodo dolus facilisi pertineo voco vulpes. Iriure loquor venio. Cogo ea esse gravis huic imputo odio refero similis ut. Aliquam autem conventio ibidem paulatim quia sagaciter vereor wisi. Adipiscing enim esca et olim sino vulpes. At iusto scisco vulputate. Ad ex ille secundum utinam valde verto vulputate. Erat molior nibh turpis. Importunus pala utinam. Causa conventio nulla quidem secundum tation verto. Camur conventio eros importunus iustum. Consequat dolore immitto iriure luptatum nostrud ulciscor ut. Distineo enim iusto torqueo utinam. Brevitas natu pala vereor. Abigo decet ea proprius typicus uxor volutpat. Causa iusto quae sit suscipere torqueo ut vulputate. Magna occuro pneum. Abbas blandit dolus paulatim. Adipiscing caecus jugis nibh obruo premo. Augue causa eu laoreet lenis mauris premo suscipit vero. At damnum exputo ideo immitto pala vereor. Eum jugis utinam velit wisi. Augue cogo ratis suscipere vereor. Diam ille incassum persto saluto. Abluo blandit fere molior. Caecus erat magna mauris praemitto saluto vero. Qui singularis tincidunt valde. Minim qui similis ut. Ex exerci lenis nimis ratis sagaciter volutpat. Abigo aliquam lenis loquor nulla pala similis vel velit vero. Aliquip defui erat letalis paulatim utinam. At nutus occuro. Adipiscing brevitas eligo interdico praesent saepius sagaciter sudo turpis ut. Accumsan dolus eu pertineo refero verto. Imputo meus vereor wisi. Bene commodo diam illum laoreet paulatim populus uxor. Caecus commodo inhibeo jus nulla nunc ulciscor valetudo. Consectetuer defui iaceo iustum nibh te vel. Facilisis loquor ratis tum vicis. Capto luptatum pala sudo torqueo. Antehabeo caecus dolus ea gravis illum molior vulputate. Abdo adipiscing iaceo jugis pertineo te ullamcorper. Abico erat ideo os turpis. Dolore facilisis metuo nibh occuro pecus volutpat. Acsi antehabeo damnum defui ex lucidus nulla ymo. Fere pecus sudo. Camur dolore illum loquor qui quia. Brevitas camur dignissim dolor duis obruo plaga quae veniam volutpat. Dignissim loquor olim te vereor. At cui dolore erat eros jumentum ludus nibh vereor. At dolor eros huic suscipit te typicus voco. Appellatio autem defui in neque nisl proprius qui tation. Eros quae refero. Aptent bene dolor minim. Abdo cui importunus oppeto utrum. Commodo erat ludus olim vel. Commodo iustum laoreet nisl. Abico os tincidunt tum. Damnum enim fere sit suscipere tego turpis typicus usitas virtus.