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Struggling Connecting To Storage Node - AMS

Thread needs solution

----------------------------------------------------------------------
Error
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Failed to connect to the storage node.
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Details:
    Code: 10,092,552(0x009A0008)
<u>LineInfo:</u> 0x9A79F20828BC7FA;

    Module: archive_manager_plugin_vs_37687
    Message: Failed to connect to the storage node.

    Code: 10,092,552(0x009A0008)
<u>LineInfo:</u> 0xF9CB46CC20081EF3;

    Module: archive_manager_plugin_vs_37687
    Message: Failed to connect to the storage node.

    Code: 11,337,731(0x00AD0003)
<u>LineInfo:</u> 0x67E2725E54112C8E;

    Module: archive_manager_plugin_vs_37687
    Module: archive_manager_plugin_vs_37687

    Code: 11,337,731(0x00AD0003)
<u>LineInfo:</u> 0x90FB8A255B1DF58C;

    Module: management_server_vs_37687
    Message: Failed to establish connection.

    Code: 197,650(0x00030412)
<u>LineInfo:</u> 0xB713EB231584812B;

    Module: management_server_vs_37687
    Message: SSL connection failed.

    Code: 197,649(0x00030411)
<u>LineInfo:</u> 0x4F44DF83FEC312F4;

    Module: management_server_vs_37687
    Message: certificate verify failed

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Hi, 

I am unable to connect to my storage location. I'm not sure where to start here. My storage node and vault path are both valid. My username is able to navigate to the vault path without issue. I show 21 backups in that location but cannot connect. 

Any ideas?

Thanks,

James

0 Users found this helpful

Hello James,

Please check out this article with a description of this issue:

https://kb.acronis.com/content/30856

 

Thank you.

Hi Igor,

When I completed those steps, my two centralized vaults disappeared.

I've tried re-attaching them through AMS however it says that my locations are no good or that they do not contain data from a previous vault.

Any suggestions?

Thank you for your assistance,

James

 

Edit: I went into the details on the storage node page. I am able to see my two vaults, and accurate information. When I double click my vault they report that a synchronization is in progress. 

Hopefully that is the case, I will check back into it tomorrow. There is approximately 85GB of data between those two vaults.

 

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Posts: 250
Comments: 7092

Hello James,

Please re-add the Storage Node to the Management Server once again. This will force the synchronisation, which was probably not completed.

Thank you,

Hi Ekaterina,

I have readded the storage node and left it sit over night. 

Came in this morning and it still says the synchronization is in progress. 

The vault is 85GB, how long could this take and is there anywhere to view the current progress?

Thanks,

James

Hi,

I'm able to see 26 backups and 21 archives and my storage node is connected. However my centralized vaults only appear under the details area of the node, not in the server tree. I cannot add them manually because none of the locations are valid. When I double click on the vault it says that synchronization is in progress. 

I let it "synchronize" all weekend. Still no dice.

Any help is appreciated.

--James

Hi Terry,

I have and I will again. It is weird that this is happening though because I can navigate through the entire vault folder structure...

 

--James