Struggling to take backup to network drive
Hey guys,
I'm using Workstation 11.5 and I'm trying to take a backup to a network drive using either SMB or FTP but both are failing and I don't understand why.
Here are the error messages I get when I start the backup:
ProtectCommand: Failed to execute the command.
Additional info:
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda7
Fields: $module : agent_protection_addon_vs_32266
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 200
Module: 161
LineInfo: b320396adfe3b55
Fields: IsReturnCode : 1, $module : disk_bundle_vs_32266
Message: Failed to get archive URIs from location 'arl:/11D712D2-F3AE-4CE2-9809-FB4473A44D6E/C51536B2-4AAB-4885-9513-C34EDB96E016'.
--------------------
Error code: 200
Module: 161
LineInfo: a0f87a51d6f9cc76
Fields: IsReturnCode : 1, $module : disk_bundle_vs_32266
Message: Failed to get archive URIs from location 'arl:/11D712D2-F3AE-4CE2-9809-FB4473A44D6E/C51536B2-4AAB-4885-9513-C34EDB96E016'.
--------------------
Error code: 263
Module: 146
LineInfo: 9a79f20828bc7f9
Fields: IsReturnCode : 1, $module : disk_bundle_vs_32266
Message: Failed to retrieve information about file '\\nd-xs\backups\'.
--------------------
Error code: 263
Module: 146
LineInfo: 4d7f75fcde07d65f
Fields: IsReturnCode : 1, $module : mms_vs_32266
Message: Failed to retrieve information about file '\\nd-xs\backups\'.
--------------------
Error code: 21
Module: 4
LineInfo: bd01591c540a126a
Fields: function : WNetGetResourceInformationW, filename : \\nd-xs, $module : disk_bundle_vs_32266
Message: Network disconnected.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8e0
Fields: code : 2147942467, $module : disk_bundle_vs_32266
Message: The network name cannot be found
--------------------
Am I right in thinking this is telling me the drive is disconnected? If so, that's rubbish, the drive is sitting there and is accessible through Windows no problem. If it's trying to claim the \\nd-xs\backups folder doesn't exist then this too is rubbish as that folder most definitely does and I can write to it. I have attempted to set the user access information and this all worked fine on the "set location" screen that's before the go button and this user has write rights to the backups folder. I am at a total loss and about to throw the whole lot out the window!
Oh I also tried to map a network drive but this does not show up as a location when I run Acronis, I figure this is because the program is being run as a different user ... how do I get it to recognise a network drive? Perhaps doing it this way would help ...
Thanks,
AC.
