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There is an error with the virtualization server of type 'Parallels Workstation'

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Hello,

On one of our machines, we regularly get this error message :

Error code: 64
Module: 83
LineInfo: d2490998ec005cc9
Fields: $module : disk_bundle_vs_50058
Message: There is an error with the virtualization server of type 'Parallels Workstation'.
--------------------

Error code: 1
Module: 0
LineInfo: 71b8bfe1e576dc39
Fields: token : C:\Program Files\Common Files\Acronis\VirtualWare\parallels_wst.dll, $module : disk_bundle_vs_50058
Message: Cannot load the dynamic library.
--------------------

Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ee
Fields:  code : 2147942526, $module : disk_bundle_vs_50058
Message : The specified module could not be found

The machine was previously in version 11.5 and we migrated it to 11.7.50058 using remote installation.

We browsed the support KB and found :

44410: Acronis Backup 11.5: Multiple Error Messages "There is an error with the virtualization server of type 'Parallels Workstation'" in Logs

But this article is for Linux OS and we have Windows... We are not able to find similar .config file on the machine. 

Any suggestion ?

 

Thanks in advance for your help.

 

0 Users found this helpful

I think I found a solution in another post in russian :

52665: Ошибка сервера виртуализации "Parallels Workstation"

 

As far I understood, during version upgrade, the windows registry was not correctly updated.

Key 'Parallels' must be completly removed from HKEY_LOCAL_MACHINE\SOFTWARE\Acronis\VirtualWare.

Could you confirm ?

 

 

Thanks.

Hello SG,

Yes, this is the case. The key was not removed during upgrade for some reason and is causing this error.