Tib files are empty

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Two days ago i updated my acronis backup to a new version 11.5. The only problem now is that all tib files are empty when i tried to opend them with explorer. The files are several giga but the folders inside are empty.

The information i get from backup is that everythin are ok as you can see :

1 Information 29/1/2013 11:59:09 μμ Command 'Backing up' is running.
2 Information 29/1/2013 11:59:19 μμ Analyzing partition '2-0'...
3 Information 29/1/2013 11:59:20 μμ Analyzing partition '2-0'...
4 Information 29/1/2013 11:59:20 μμ Create Incremental Backup
From: Disk '1', Disk '2'
To file: "file:F:\SBS2008_backup\Archive(3)_2013_01_26_00_00_08_427D3.TIB"
Compression: Normal
Exclude: Files matching mask
Match criterion: *\System Volume Information\*{3808876B-C176-4e48-B7AE-04046E6CC752}; ...

5 Information 29/1/2013 11:59:27 μμ Pending operation 151 started: 'Creating partition image'.
6 Information 29/1/2013 11:59:48 μμ Locking partition 0-0...
7 Information 30/1/2013 12:38:15 πμ Pending operation 151 started: 'Creating partition image'.
8 Information 30/1/2013 12:49:06 πμ Pending operation 148 started: 'Saving partition structure'.
9 Information 30/1/2013 12:49:06 πμ Pending operation 148 started: 'Saving partition structure'.
10 Information 30/1/2013 12:49:09 πμ Command 'Backing up' has completed successfully.
11 Information 30/1/2013 12:49:39 πμ Command 'Replicating backups/cleaning up archives (1st location)' is running.
12 Information 30/1/2013 12:49:41 πμ Command 'Replicating backups/cleaning up archives (1st location)' has completed successfully.
Task 'Daily backup' has succeeded on machine 'SBS1.******.local'.

What can I do now?

Thanks in advance

_________________________________

Kostas VITSAXAKIS
ΙΤ ΜΑΝΑGER, MBA
MegaPlast SA

Industrial Area, Road Α/D
P.O.BOX 1252, 71001
Heraklion, Crete, Greece
Tel.. : +30 2810 381412
Fax : +30 2810 381413
Mobile : +30 6976636335
Web: www.megaplast.gr
Email: vitsaxakis@megaplast.gr
_________________________________

Wed, 01/30/2013 - 12:46
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Hello kostas vitsaxakis,

Thank you for posting this issue in our forum. I am happy to assist you.

You can try to mount the related archive as a volume via the Acronis Management Console. You find more information about mounting in our user guide.

A possible reason is, that you did not update the Acronis Management Console to the version 11.5 or the Acronis Backup Archive Explorer component has not been updated correctly. In this case you should repair the Acronis Management Console installation on the related machine.

If this also fails I suggest first to register the Acronis Backup & Recovery 11.5 licenses in your account. Then create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Thu, 01/31/2013 - 09:51
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Well , I cheched all above you said but

1. There are no new update for the Acronis Management Console
2. I have already Register the licenses in my account

I did mount one of these tib files and in the end I get this (you can see the attached file)

The problem get serious because I have over a week to get a backup the server (the tib files have size but no files inside them)
If any one has any idea to deal with this problem, please tell me about it.

Thanks in advance,

Vitsaxakis Kostas

Attachment Size
124209-106297.jpg 99.94 KB
Thu, 01/31/2013 - 10:29
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Management console on the screenshot and the agent on the machine are still version 11. Is it some other installation? Backups made by newer (11.5) version may fail to open by version 11. Can you recover these files if you go through recovery procedure as in http://www.acronis.com/support/documentation/ABR11.5/index.html#870.html selecting 'Files' as backup contents?

Thu, 01/31/2013 - 11:13
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Beginner
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I cheched what you said about the version and the update version I can download from my account is : Latest Build: #17440 (793.73 MB2012-07-25 00:00:00) Apparently is still the version 11 not 11.5 . Sorry about my mistake but that's not the real problem I have here.
I tried to mount another tib file 533 Gb and it works. I can see the files inside. This backup is Full the others are incremental but until now I could open them with explorer and see the files inside them.

For the history I have 2 licenses

1. Acronis Backup & Recovery 11 Advanced Server SBS Edition Standard + Universal Restore
2. Acronis Backup & Recovery 11 Server for Windows Standard

and my backup structure is :
Backup : Disk C
Disk D

Backup scheme : GFS
backup on : Working Days and Saturday
Dayily : 5 days
Weekly : 1
Monthly : 1

Thanks in advance,

Thu, 01/31/2013 - 12:46