Unable to add new systems via acronis management console
Hi Sir,
Currently I not able to add new systems via acronis management console as I encounter the error show below & error could not create for object dbo.IncomingCards in database.
Error log Details:
Code: 20,250,646(0x01350016)
LineInfo: 0x8D165E86FB8195FF;
Module: remote_install_command_addon_vs_39029
Message: Failed to add machine 'xxxxx' to the management server.
Code: 24,641,537(0x01780001)
LineInfo: 0x3EAC2BD32D84C047;
Module: remote_install_command_addon_vs_39029
Message: Failed to add machine 'xxxxx' to the management server.
Code: 24,641,537(0x01780001)
LineInfo: 0x3EAC2BD32D84C02D;
Module: remote_install_command_addon_vs_39029
Message: Failed to add machine 'xxxxxx' to the management server.
Code: 24,641,537(0x01780001)
LineInfo: 0x3EAC2BD32D84BF58;
Module: remote_install_command_addon_vs_39029
Message: Failed to add machine 'xxxxx' to the management server.
Code: 11,337,731(0x00AD0003)
LineInfo: 0x67E2725E54112C8E;
Module: remote_install_command_addon_vs_39029
Module: remote_install_command_addon_vs_39029
Code: 11,468,806(0x00AF0006)
LineInfo: 0x1B28A72E6916E966;
Module: management_server_vs_39029
Message: Failed to establish connection using the specified credentials.
If you are trying to connect to a managed machine, use the credentials of an 'Acronis Remote Users' security group member.
To connect to a management server installed locally, use the credentials of an 'Acronis Centralized Admins' security group member.
For remote connection to a management server, use the credentials of an account that is a member of both these security groups.
Thanks.

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Hi Ekaterina,
I have already check that admin user account is already add onto both these groups 'xxxx$ Acronis Remote Users' and 'xxxx$ Acronis Centralized Admins' both still encounter the same error.
Thanks
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Hello Tong Ping Sieng,
Could you please provide us with the detailed screenshots of user rights, screenshot of credentials you are using while adding the remote-machines and screenshot of user account, under which Acronis Management Server is running.
Could you also try to add the remote-machine to the AMS as follows: connect to the remote machine "Connection - Manage Remote machine", then go to "Machine options - Machine management", specify the Management Server IP/Name.
Thank you,
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