Unable to complete backup due to Error code:65520 (file does not exist)

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Posts: 2
Comments: 0

The backup stop at the error code below as it cannot find the file to backup but there was no such file in the first place. So how does it get the record that there is such a file to backup and then try to backup and fails.

Please assist as below: 

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Log Entry Details
--------------------
Type:          Error
Date and time: 17/1/2017 2:08:10 AM
Backup plan:   FullFridayBackup
Task:          Full backup
Code:          262,169(0x40019)
Module:        4
Owner:         acronisuser@TOMS
Message:       
  Unknown error occurred while backing up.
Additional info: 
--------------------
Error code: 25
Module: 4
LineInfo: ba19e88dc5fea141
Fields:  $module : disk_bundle_vs_50058
Message: Unknown error occurred while backing up.
--------------------
Error code: 25
Module: 4
LineInfo: ce542e14da203bfa
Fields:  $module : disk_bundle_vs_50058
Message: Error occurred while backing up.
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da203bb0
Fields:  $module : disk_bundle_vs_50058
Message: 
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da2039cf
Fields:  Path : C:/Share/folders/1. Ex staff/S/Sasa/Audit & Compilation/I-Pex (Singapore) Pte Ltd (A)/YE 31-12-10/Review Q2 30-06-10/Reply-2 for Query 3 - emailed on 19-08-2010 to priscilla., $module : disk_bundle_vs_50058
Message: 
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da203a41
Fields:  Path : C:/Share/folders/1. Ex staff/S/Sasa/Audit & Compilation/I-Pex (Singapore) Pte Ltd (A)/YE 31-12-10/Review Q2 30-06-10/Reply-2 for Query 3 - emailed on 19-08-2010 to priscilla., $module : disk_bundle_vs_50058
Message: 
--------------------
Error code: 25
Module: 4
LineInfo: ce542e14da203b16
Fields:  $module : disk_bundle_vs_50058
Message: Error occurred while backing up.
--------------------
Error code: 17
Module: 4
LineInfo: a8a1022bd18ae37b
Fields:  function : GetFileAttributesExW, path : \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy1\Share\folders\1. Ex staff\S\Sasa\Audit & Compilation\I-Pex (Singapore) Pte Ltd (A)\YE 31-12-10\Review Q2 30-06-10\Reply-2 for Query 3 - emailed on 19-08-2010 to priscilla, $module : disk_bundle_vs_50058
Message: The specified file does not exist.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ee
Fields:  code : 2147942402, $module : disk_bundle_vs_50058
Message: The system cannot find the file specified
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00040019+0x00040019+0x00040003+0x00040003+0x00040003+0x00040019+0x00040011+0x0000FFF0+0x80070002

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Tue, 01/17/2017 - 07:20
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Posts: 250
Comments: 7092

Hello Gabriel,

Thank you for your posting! Could you please provide more details on the configuration, what vault type is used (managed or unmanaged)? Have you moved any files from the vault directory manually? If yes, then this information was not reflected in the product's database and it still is looking for the removed backup. To refresh the information about vault contents follow instructions

Did a refresh solve the issue?

Thank you, 

Tue, 02/14/2017 - 17:36
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