Unable to perform a Backup at all, fails within 10 seconds of job starting
Backups fail within seconds of job starting, error log entry below, I am using Acronis Backup Advanced (Version 11.5 update 6) with the following agents (Exchange, Active Directory, Windows, SQL. Build version: 11.5.43956).
Acronis is installed on a HP server running Windows SBS 2011 Standard SP1 64-bit with 20Gb RAM.
Help would be greatly appreciated.
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Log Entry Details
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Type: Error
Date and time: 11/06/2015 19:00:13
Backup plan: Daily Backup
Task: Full backup
Code: 20,250,685(0x135003D)
Module: 309
Owner: llanarthadmin@LLANARTH
Message:
Command 'Running backup plan 'Daily Backup'' has failed.
Additional info:
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Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields: $module : mms_vs_43956
Message: Command 'Running backup plan 'Daily Backup'' has failed.
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Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields: $module : agent_protection_addon_vs_43956
Message: Failed to execute the command.
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Error code: 29
Module: 307
LineInfo: d63b333701123475
Fields: $module : agent_protection_addon_vs_43956
Message: LaunchBackupCommand: Failed to execute the command.
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Error code: 58
Module: 307
LineInfo: c37471ceffa18278
Fields: $module : agent_protection_addon_vs_43956
Message: No backup items were resolved:
('\\local\\hd_sign(72D9BC32)','mms::disk::disk',{'4B2A7A93-A44F-4155-BDE3-A023C57C9431':'gct::disks'})
Cannot find what to back up ('\local\hd_sign(72D9BC32)')
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Event code: 0x0135003D+0x01330029+0x0133001D+0x0133003A
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Disk in backup plan is identified by its NT signature. When the plan was configured, it was '72D9BC32'. Now either no disks are found at all, or the disk signature was changed. Did it it start to fail after disk restore operation? Can you edit the backup plan and select the disk in 'data to backup' again?
I finally have an update since I first reported this problem, it appears that the posts by both Ekaterina Surkova and Fedor Larin above are on the right track, after reading the article linked by Ekaterina I edited the backup plan and revised the items to backup. It worked successfully for the next two scheduled backups, but the third backup failed with the same errors as previous.
When I edited the backup plan again, I noticed that the "Items to backup up..." section was showing as "Resolving", having waited for short while without the disk/volume resolving I removed it and re-added it, it now instantly showed "Disk1" as the item to back up, so I saved the back-up plan.
I then went back in to edit the backup plan, to find it was stuck on "Resolving" again, I repeated the steps above, only this time when I went back into edit it resolved the disk/volume instantly.
The backup then worked for a few days, but then the "Resolving" symptom started again, if I edit the plan and re-select it, the backup usually works again, but only for a short-time, any ideas what may be causing this?
This problem has occurred since day one of Acronis being installed onto a new server, the O/S was installed using HP's Intelligent Provisioning as a clean O/S install and has not been restored from a backup or image.
Any help or suggestions would be appreciated.
Hello,
Are you creating backups for all the disks on this system? How many disks do you have? What sort of physical storage medium is this (plain local HDD, RAID array, iSCSI, etc.)?
Thank you.