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update to lastest build fails

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Hi

Im running ABR 11.5 with the SQL base running on another SQL 2008 server, and when i try to update to lastest build of ABR i get the following error:

Acronis backup & recovery 11.5 management server
code: 08356354
line tag: 0x5538f731ab69494
message: failed to repair the database.

suberror
code: 08323088
line tag: 0xc13f5921ff773f1
message: can not open ADO connection 30 times

suberror:
code: 08327132
line tag: 0xc131f5921ff773ed
message: cannot open database "acronis_cms_cards" requested by the login. the login failed

0 Users found this helpful

Hello IT afd. DFD,

Thank you for posting this question in our forum. I am happy to assist you. 

The most common reason is a problem inside the Acronis Management Server database. Please run this script first before updating. The related article shows, how to start the script. It is able to correct many issues inside the database. After the correction, let the script run again to ensure, that all possible issues are gone. Then start the update process again.

If you need additional assistance, please create a system report of the affected machine and contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.