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Upgrade ABR11 to 11.5 fails. "Insufficient privaledges"

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Hi there,

Trying to update my version of Acronis Backup and Recovery V11 to V11.5 on a Windows 2008 HyperV server. The instalation stops half way through with the following error ;

The installer has insufficient privaledges to access this directory ;
C:\ProgramData\Acronis\BackupandRecovery\import.

I am logged on as a local admin, and I have tried as a Domain Admin, neither allow me to continue.

Has anybody seen this before ?

Many thanks for you help.

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Hello Luke Rodgers,

Thank you for posting this issue in our forum. I am happy to assist you.

In this situation, I suggest to

If there is anything else we can do for you, please let me know.

Thank you.