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Upgrading to latest version acronis b & r 11.5 causes error

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I am trying to upgrade to latest version and i keep getting the error

Acronis Backup 11.5 Agent for Windows
Code: 01058
Line tag: 0xc1180c75befcee62
Message: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it

It is documented here http://kb.acronis.com/content/46600. However i am not running the installation file from root of c

Any help would be appreciated.

Thanks

0 Users found this helpful

Hello rbmanian75,

I sent you a private message with some troubleshooting steps, since the issue needs to be investigated.

Thank you.

check that you have permissions to install and have some space on drive C:\

Solved it by uninstalling and installing the new version. Dont know which was causing the error in upgrade.

Thanks