VMware agent deploy failure
Configured the VMware Vcenter integration , but failed to deploy the agent.
Confirmed port 902 and 443 are open.
please kindly advise.
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Log Entry Details
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Type: Error
Date and time: 9/28/2016 4:09:10 PM
Backup plan: [None]
Task: [None]
Managed entity type: [None]
Managed entity: [None]
Machine: UAT-Backup.uat.loc
Code: 14,712,855(0xE08017)
Module: 224
Owner:
Message:
Failed to deploy the virtual appliance on the following ESX(i) hosts: 172.16.8.10.
Additional info:
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Error code: 32791
Module: 224
LineInfo: a20120e20d7da23b
Fields: $module : virtual_center_addon_vs_44421
Message: Failed to deploy the virtual appliance on the following ESX(i) hosts: 172.16.8.10.
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Error code: 32790
Module: 224
LineInfo: a20120e20d7da375
Fields: $module : virtual_center_addon_vs_44421
Message: Failed to initialize Agent for VMware 'AcronisESXAppliance-7'.
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Error code: 32769
Module: 251
LineInfo: ec4493fb06798be8
Fields: $module : mms_bundle_glx_pic_44421
Message: Failed to apply Agent for VMware control configuration.
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Error code: 96
Module: 83
LineInfo: 41aa269c04905ef2
Fields: $module : esx_srv_glx_pic_44421
Message: Failed to connect to the ESX(i) server '172.16.8.10'.
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Error code: 1
Module: 83
LineInfo: c7610e0a857bee30
Fields: $module : esx_srv_glx_pic_44421
Message: Failed to connect to the ESX(i) server 'https://172.16.8.10/sdk'.
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Error code: 202
Module: 83
LineInfo: c7610e0a857bee32
Fields: error : 28, $module : esx_srv_glx_pic_44421
Message: SOAP 1.1 fault: SOAP-ENV:Client[no subcode]
""
Detail: connect failed in tcp_connect()
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Acronis Knowledge Base: http://kb.acronis.com/errorcode/
Event code: 0x00E08017+0x00E08016+0x00FB8001+0x00530060+0x00530001+0x005300CA
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Hi Vasily,
I have also tried to deploy the agent on ESXi , however it failed to set a network interface automatically.
any idea to fix the problem ?
Failed to deploy the virtual appliance on the following ESX(i) hosts: 172.16.8.49.
Additional info:
--------------------
Error code: 32791
Module: 224
LineInfo: a20120e20d7da23b
Fields: $module : virtual_center_addon_vs_44421
Message: Failed to deploy the virtual appliance on the following ESX(i) hosts: 172.16.8.49.
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Error code: 32776
Module: 224
LineInfo: 5c3a36ad06832dc9
Fields: $module : virtual_center_addon_vs_44421
Message: Failed to install the virtual appliance on '172.16.8.49'.
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Error code: 32776
Module: 224
LineInfo: 5c3a36ad06832ccf
Fields: $module : virtual_center_addon_vs_44421
Message: Failed to set a network interface automatically. Select a virtual network manually.
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Hi,
You should deploy the appliance from an .ovf template which is placed in \Program Files\Acronis\ESXAppliance\ folder on the machine where you have Acronis Management Server installed (you need to install Acronis Backup Agent for VMware (Virtual Appliance) to get this .ovf extracted). This is the same .ovf which is being deployed from Acronis Management Server when you configure vCenter integration and appliances deployment.
So the troubleshooting steps would be:
1) Deploy the .ovf manually from vSphere client
2) After appliance boots up, check its network settings from vSphere console (see attached screen shot). Adjust settings if needed.
Once the network settings are correct and appliance is configured, you will be able to add it to Acronis Management Server: go to All machines->Physical Machines->Add machine->specify the IP of the appliance and provide credentials for the vCenter/ESXi host which is configured on the appliance.
If there are problems with the troubleshooting please contact our support team for further assistance.
Thank you.
