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Weekly backup constantly fail

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Hi all, 

My backup has been constantly failing for the pass few weeks. Can anyone help? Below is the error message:

Message:             
  Command 'Backing up' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : service_process_vs_43994
Message: Command 'Backing up' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195ff
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_43994
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_43994
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: 145a191bfe9050c3
Fields:  $module : disk_bundle_vs_43994
Message: Failed to prepare an operation.
--------------------
Error code: 1002
Module: 1
LineInfo: 51ea1282ec004b2
Fields:  $module : disk_bundle_vs_43994
Message: Internal error: Failed to create the image builder.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01350016+0x01490003+0x00010424+0x000103EA

 

 

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Posts: 250
Comments: 7092

Hello ITS Support,

here a couple of threads, where a similar case has been discussed.

126865: Internal error: Failed to create the image builder
100566: Backup always fails with because of Image Builder issue​

How many backups do you have in the affected chain? Is validation successful? 

Thank you,

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