Failed to Open Virtual Machine
We are running on agent less Acronics 11.7 and able to take back up of virtual machines using virtual applience. Our Esxi host is running onV5.5.
Backup is working without any issue but i am unable to restore machine directly from Acronis management console.
It is giving error Failed to open virual machine while creating recover task.
Giving following errors. I am using vcenter admininistrator with full access to Esxihost to recover machine still it is giving acces erros.
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Error
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Failed to open the virtual machine.
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Details:
Code: 11,141,162(0x00AA002A)
<u>LineInfo:</u> 0xACBE64BF5E29CF1F;
Module: console_virtual_machines_vs_44367
Message: Failed to open the virtual machine.
Code: 9,764,912(0x00950030)
<u>LineInfo:</u> 0xE64F8AC0F3F921CB;
Module: disk_bundle_tape_off_glx_pic_44367
Message: Cannot open emulated machine.
Code: 9,764,877(0x0095000D)
<u>LineInfo:</u> 0xD1AB7FA1E56EC83E;
Module: disk_bundle_tape_off_glx_pic_44367
Message: Failed to perform the requested operation.
Code: 1,048,812(0x001000EC)
<u>LineInfo:</u> 0x7BB42EFE3C733241;
Module: disk_bundle_tape_off_glx_pic_44367
Message: Internal error: Attempt to access emulated disk for non-initialized object.
Code: 5,439,511(0x00530017)
<u>LineInfo:</u> 0xC61573F663F5D8D6;
Module: esx_srv_glx_pic_44367
Message: Failed to get access to hard disk '[ESXIPROD03:datastore1] STADUAL02/STADUAL02_1-000001.vmdk'.
Code: 5,439,582(0x0053005E)
<u>LineInfo:</u> 0xC61573F663F5D85F;
Module: esx_srv_glx_pic_44367
Message: Failed to open virtual disk file '[ESXIPROD03:datastore1] STADUAL02/STADUAL02_1-000001.vmdk'.
Code: 13(0x0000000D)
<u>LineInfo:</u> 0xC61573F663F5D75D;
Module: esx_srv_glx_pic_44367
Message: You do not have access rights to this file
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Thanks Vasily
From virtual appliance console I can ping everywhere i.e to Esxi host and all virtual machines. Ping from management to other network is working.
We can take backup of any machine from Acronis management center.
I have given all access to Acronis user in Vcenter.
Appriciate if you have can share any other idea or do you reccommned to contact support team ?
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Hi Dave,
Yes it makes sense to contact our support team for further assistance with the issue. The possible temporary workaround for the recovery issue (if you need to restore right now) would be to use Acronis Backup bootable media, i.e. create an empty VM->boot it from Acronis Backup bootable media -> run recovery wizard and proceed from there.
Thank you.
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Actually, I have 2 on-premise solutions (2 different customers) where the agent can ping vcenter and ESXi but can't resolve by name. And the backup process is without any problem...
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Olenka Moreno Acosta wrote:Actually, I have 2 on-premise solutions (2 different customers) where the agent can ping vcenter and ESXi but can't resolve by name. And the backup process is without any problem...
Hi! Do you receive any error message or the issue with the DNS doesn't affect any operations with backups?
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Ekaterina wrote:Olenka Moreno Acosta wrote:Actually, I have 2 on-premise solutions (2 different customers) where the agent can ping vcenter and ESXi but can't resolve by name. And the backup process is without any problem...
Hi! Do you receive any error message or the issue with the DNS doesn't affect any operations with backups?
I realized it doesn't affect when the Management Server is in the same network segment of AD/DNS, because I have another solution, where the backup network and DNS network are different, and if I did not indicate the IP of the DNS in the agents, the backups would not be carried out
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Hello Olenka.
Your hosts are added to vCenter by their IP addresses. That is why Acronis Backup Appliance receives addresses from vCenter by IP addresses. It is good for small environments. However, for large environments, it is recommended to add hosts to vCenter using hostnames.
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