The virtual machine is not being backed up

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Posts: 5
Comments: 4

The virtual machine is not being backed up. Error "failed to read data from the disk." Failed to read from sector '132534272' of hard disk 1. If you expand the logs, the error The drive is not ready.
Additional info:

Error code: 11
Module: 4
LineInfo: 7ceb2cdc9fb1204e
Fields: function : ReadFile, $module : hv_srv_vs_50242
Message: The drive is not ready.The specified file does not exist.
Additional info: 
--------------------
Error code: 17
Module: 4
LineInfo: 7ceb2cdc9fb1204e
Fields:  function : ReadFile, $module : hv_srv_vs_50242
Message: The specified file does not exist.

How to solve this problem? The machine will be backed up every other time. I was rebooting the virtual machine, it didn't help.

Mon, 10/02/2023 - 08:20
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 2
Comments: 1727

Hello!

This error typically indicates a problem with the underlying storage where the virtual machine's data resides. Here are some steps to troubleshoot and potentially resolve this issue:

  1. Check Disk Health:

    • Run a disk check utility on the virtual machine to verify the health of the disk. In Windows, you can use the "chkdsk" command. In Linux, you can use "fsck" or other relevant disk-checking tools.
    • Look for and repair any disk errors or bad sectors that may exist.

  2. Ensure Sufficient Free Space:

    • Make sure that there is enough free space on the disk where the virtual machine's data is stored. Running out of disk space can cause backup failures.

  3. Check for Disk Corruption:

    • Verify if the virtual hard disk file (VHD/VMDK) associated with the virtual machine is intact and not corrupted. If it's corrupted, you may need to restore it from a backup or perform disk repairs if possible.

  4. Review Backup Configuration:

    • Ensure that your backup software is correctly configured to back up the virtual machine. Double-check the settings and paths to make sure they are accurate.

  5. Check for Concurrent Disk Access:

    • Ensure that there are no other processes or applications that are heavily accessing the same virtual machine disk at the same time as the backup. This can sometimes cause conflicts.

Best regards.

Mon, 10/02/2023 - 13:01
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