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Acronis 11.7 with vmware

Thread needs solution

Just started getting these failures on various machines.

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Log Entry Details
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Type:                Error
Date and time:       6/30/2016 10:53:24 AM
Backup plan:         IHW-34BFVCENTER
Task:                Full backup
Managed entity type: Machine
Managed entity:      IHW-34BFVCENTER.Americas.mittalco.com
Machine:             IHW-34BFVCENTER.Americas.mittalco.com
Code:                20,250,685(0x135003D)
Module:              309
Owner:              
Message:            
  Command 'Backing up' has failed.
Additional info:
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Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : service_process_vs_44421
Message: Command 'Backing up' has failed.
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Error code: 22
Module: 309
LineInfo: 8d165e86fb8195f7
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_44421
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
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Error code: 4610
Module: 87
LineInfo: 923e45e5093ef235
Fields:  $module : aaib_mssql_backuper_vs_44421
Message: Cannot collect SQL metadata because the selected VSS provider is not supported.
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Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01350016+0x00571202

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Posts: 22
Comments: 3800

Hi George,

The problem is related to VSS provider used to process the VSS snapshot during backup. Please check the 2.3 section from https://kb.acronis.com/content/42648 article which describes your particular error. The idea is to change the VSS provider in backup options.

Thank you.