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Acronis 11.7 windows server does not register backup history

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Because the server is not registering the history, we continiously get the message 'No backups have been created for more than 5 day(s). Which is not the case, but because the history is empty, the program assumes that it is true.

Does anyone know how to fix this? Other servers don't have this problem

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Hello Erik,

welcome to Acronis forums! Have you tried connecting to the Agent directly (Machines with Agents -> Direct connection? Looks like the connection/synchronizationincorrect  issue between Acronis Management Server (AMS) and Agents. Probably it's worth trying to re-install and re-register the Agent (prior doing this better to remove the Agent from AMS, only then re-install and add back)

So before proceeding:

  1. Make sure the agent is registered on AMS, otherwise no information about the agent machine or virtual machines on the host with installed agent will be submitted to AMS.
  2. Make sure the agent is responsive and not hanging (Connect to the agent directly and see if it is working.) If the agent does not respond please proceed to Acronis Software: Application lockup
  3. If you are not able to connect to the agent remotely but locally agent works fine please proceed to Acronis Backup Advanced: Connection to Remote Components Fails

Hi Ekaterina,

Thank you for the detailed solutionn description. I should have mentioned it is a single server installation with the agent and management console on the same system. The console nicely mentiones the last backup was succesfully performed last night but the message "No backups have been created for more than 5 day(s)" is also displayed in the alerts tab. 

it started on june 10th for no obvious reason.

 

regards, Erik

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Hello Erik.

Even if the Agent is installed on the same system with the Management Console, please check whether the Agent is online in console (thus, you will check, as Ekaterina advised you above, if it is registered and responsive).

If it is not Ok, please re-install it and make sure you use the latest available build in your Acronis account.

If everything is Ok with the Agent, please hide/delete this Alert from the "Alerts" pane.