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Acronis Agent on Microsoft Exchange 2007 Server CCR

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Hi,

I have installed the Acronis agent for Exchange server on Microsoft Exchange Server 2007 CCR after the installation a field appear DTC in the cluster group and the service has failed status. Please would explain what is this service and why appear after the installation of ABR Exchange agent and help is highly appreciated.

Thanks

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Hello Operation Manager,

please check, if you steps during installation of Agent for Exchange were correct.

And in this knowledge base article you can find the list of Acronis Services.

Is this information doesn't help you, please describe your scenario step by step and create some screenshot to illistrate the issue you've faced.

Thank you.

Thanks for the reply, I followed the instructions as per the above article. I have installed the Core Agent, Windows Agent and Exchange agent of ABR11.5 build 37613 on the both nodes. The field name DTC created in the cluster group and the service not started. I don't know why this created in the cluster group after the exchange agent installation and the service is in failed status.

Shall I upgrade to latest build or do the repair installation. Waiting for your reply.

Hello Operation Manager,

thank you for your reply.

Actually, DTC service is needed to create backups and its startup type should be set to automatic.

Now we need to localize the issue.

Please check, if the service could be started. If not, do you receive any error messaged in Windows Event Logs? Can backups be successfully created?

Thank you in advance for your answers!