Acronis backup 11.7 - Cannot select disk recovery from incrementa/differential backup

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Comments: 7

We assigned GFS backup plan to many PCs in our organization - monthly full, weekly differential, daily incremental.  We use Acronis Secure Zone.  There are two disks in our PCs, one for Windows, the other for the Acronis Secure Zone.

I am sure the backup tasks run well because we can select any backup to restore files/folders.

When I select a full backup to recover the whole disk, we can see the two disks in the "Data to Recover Selection" (see attached all-full.png)

However, when an incremental or differental backup is selected, we can only see the disk for Acronis Secure Zone (see attached all-inc.png).

In short, we cannot restore whole disk from incremental/differential backup.  I tried the bootable media, same result.

Now, we have to "export" the incremental/differential backup to "full", then we can restore the disk from the newly-export "Full".

Is there anything we did wrong in the backup plan?  Or is there any way we can restore full disk from incremental/differental backup?

Here're some options we set:

- Single-pass backup: disabled

- Archive protection: Enabled, password specified.  Encryption: AES 256

Thanks

Raymond

Attachment Size
all-inc.png 40.98 KB
all-full.png 43.17 KB
all-1.png 49.2 KB
Thu, 04/19/2018 - 05:51
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Posts: 250
Comments: 7092

Hello Raymond,

I'm afraid this issue requires deeper investigation with the help of our support team (make sure you are using the latest available build). Some steps you may want trying to localize the issue:

If I understood correctly, when you select the file/folder recovery both drives are listed? Have you tried backing up only the NVMe drive and without encryption? After a successful incremental backup has been completed open a respective operation log and check if there are any warnings related to the partitions structure. Any disk related messages in the Windows Event viewer? 

How is the affected drive connected? Make sure the drive is correctly displayed in Windows Device Manager  (no errors and the drive status is "This device is working properly.") The outcome of the above steps will help our engineers to get better understanding of the situation. 

Wed, 05/02/2018 - 09:39
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