Acronis BackUp 11.7 failes to back up occasionally

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Posts: 8
Comments: 6

I've got a Acronis backup running on a customers server, which occasionally fails to complete.

I will create a backup plan locally and see if it works better. Currently we are using Kaseya to manage the backup on this server.

 

Here are the logs of the latest failed backup:

--------------------
Log Entry Details
--------------------
Type:          Error
Date and time: 18.02.2019 09:01:19
Backup plan:   [None]
Task:          [None]
Code:          20.250.685(0x135003D)
Module:        309
Owner:         acronisebbc1c6170fbb
Message:       
  Command 'Running backup plan 'Backup Now'' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : mms_vs_50214
Message: Command 'Running backup plan 'Backup Now'' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de98
Fields:  $module : agent_protection_addon_vs_50214
Message: Failed to execute the command.
--------------------
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_50214
Message: Step 'Backup' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819666
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_50214
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_50214
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields:  $module : disk_bundle_vs_50214
Message: Failed to commit operations.
--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc4d6
Fields:  $module : disk_bundle_vs_50214
Message: Write error.
--------------------
Error code: 17
Module: 4
LineInfo: 7ceb2cdc9fb121be
Fields:  function : WriteFileNoCache, $module : disk_bundle_vs_50214
Message: The specified file does not exist.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ee
Fields:  code : 2147942402, $module : disk_bundle_vs_50214
Message: Das System kann die angegebene Datei nicht finden
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01330029+0x01490002+0x01350016+0x01490003+0x00010424+0x00070004+0x00040011+0x0000FFF0+0x80070002

--------------------

--------------------
Log Entry Details
--------------------
Type:          Error
Date and time: 18.02.2019 09:01:02
Backup plan:   Backup Now
Task:          [None]
Code:          20.250.685(0x135003D)
Module:        309
Owner:         acronisebbc1c6170fbb
Message:       
  Command 'Backing up' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c9510
Fields:  $module : service_process_vs_50214
Message: Command 'Backing up' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb819666
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_50214
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_50214
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: b43e776571144dee
Fields:  $module : disk_bundle_vs_50214
Message: Failed to commit operations.
--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc4d6
Fields:  $module : disk_bundle_vs_50214
Message: Write error.
--------------------
Error code: 17
Module: 4
LineInfo: 7ceb2cdc9fb121be
Fields:  function : WriteFileNoCache, $module : disk_bundle_vs_50214
Message: The specified file does not exist.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ee
Fields:  code : 2147942402, $module : disk_bundle_vs_50214
Message: Das System kann die angegebene Datei nicht finden
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x01350016+0x01490003+0x00010424+0x00070004+0x00040011+0x0000FFF0+0x80070002

--------------------

--------------------
Log Entry Details
--------------------
Type:          Error
Date and time: 18.02.2019 09:00:47
Backup plan:   Backup Now
Task:          [None]
Code:          66.038(0x101F6)
Module:        1
Owner:         acronisebbc1c6170fbb
Message:       
  Operation with partition '0-0' was terminated.

Additional info: 
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39285
Fields:  $module : disk_bundle_vs_50214
Message: Operation with partition '0-0' was terminated.

--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc4d6
Fields:  $module : disk_bundle_vs_50214
Message: Write error.
--------------------
Error code: 17
Module: 4
LineInfo: 7ceb2cdc9fb121be
Fields:  function : WriteFileNoCache, $module : disk_bundle_vs_50214
Message: The specified file does not exist.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ee
Fields:  code : 2147942402, $module : disk_bundle_vs_50214
Message: Das System kann die angegebene Datei nicht finden
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x000101F6+0x00070004+0x00040011+0x0000FFF0+0x80070002

--------------------

--------------------
Log Entry Details
--------------------
Type:          Error
Date and time: 18.02.2019 08:59:27
Backup plan:   [None]
Task:          [None]
Code:          66.545(0x103F1)
Module:        1
Owner:         acronisebbc1c6170fbb
Message:       
  Cannot perform this operation in quiet mode.
Additional info: 
--------------------
Error code: 1009
Module: 1
LineInfo: fdc1cbdf2c233644
Fields:  $module : disk_bundle_vs_50214
Message: Cannot perform this operation in quiet mode.
--------------------
Error code: 17
Module: 4
LineInfo: fdc1cbdf2c233644
Fields:  $module : disk_bundle_vs_50214
Message: The specified file does not exist. Das System kann die angegebene Datei nicht finden 
--------------------
Error code: 17
Module: 4
LineInfo: 7ceb2cdc9fb121be
Fields:  function : WriteFileNoCache, $module : disk_bundle_vs_50214
Message: The specified file does not exist.
--------------------
Error code: 65520
Module: 0
LineInfo: bd28fdbd64edb8ee
Fields:  code : 2147942402, $module : disk_bundle_vs_50214
Message: Das System kann die angegebene Datei nicht finden
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x000103F1+0x00040011+0x00040011+0x0000FFF0+0x80070002

--------------------
 

Mon, 02/18/2019 - 11:07
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 0
Comments: 2016

Hello Julian,

According to the error message the software failed to find the file during the backup operation. The similar issue is described in this KB article.

Thus, I would recommend that you do the following:
1) edit the antivirus exclusions and add the Acronis processes/folders as described in the respective KB article;
2) if the problem is still there, then please recreate the backup plan and check the behavior;
3) if the problem is not resolved then the best way will be to collect the additional information and contact Acronis Support for further investigation:
- in order to find out what file the software is trying to access you need to get the Process Monitor logs;
- after the issue is reproduced and the Process Monitor logs are collected, please also get a fresh Acronis System Report from the Agent where the backup operation failed

Tue, 02/19/2019 - 19:52
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