Acronis Backup Advanced 11.5 cannot access Acronis Cloud for backup or restore

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 2
Comments: 2

We are currently using Acronis Backup Advanced 11.5. An upgrade to 12.5 is planned, but not implemented yet.

We have two machines that back up their data to the Acronis Cloud. The backup has worked flawlessly for the last several months. We did a test restore from the Acronis Cloud onto a virtual machine on June 20th and that worked correctly.

Beginning Wednesday June 21, the backups to the cloud began failing. We receive various messages in the log, but this is the most common one:

Error code: 26

Module: 161

LineInfo: a0f87a51d6f9cdf7

Fields:  $module : disk_bundle_vs_43994

Message: Failed to save the archive metainfo. You either do not have write access to the folder or it is unavailable at the moment.

 

All of the error message indicate that the backup location (the Acronis Cloud) cannot be written to.

We also cannot see any of our existing cloud backups when we use the Acronis Management Console to access the vault connected to our Acronis Cloud account. The management console tries for about 15 minutes, and finally says there is no content.

We have the same problem when we use the restore CD. It can sign in to our Acronis Cloud account, but it cannot see any of the backups for the two systems. The machines aren't listed and none of the backups for the machines are listed either.

When we sign in to our Acronis account on the web, the two machines are listed. We can see they are occupying the space they had before, so the backups still seem to be there.

 

Has anybody else seen this sort of issue where they can't get to the Acronis Cloud with Acronis Backup Advanced?

Thanks in advance for any insight you can provide.

Steve

  

 

 

Mon, 06/26/2017 - 17:03
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 2
Comments: 2

It looks like the Acronis Cloud is getting over its belly ache. Acronis support had me trying to collect a bunch of information while the backups were failing. My last backup attempts actually succeeded, and I have been able to view the backup archives in the Acronis Management Console and in the restore environment.

Hopefully Acronis will acknowledge that they had a temporary cloud problem, got it fixed, and returned to normal processing.

Mon, 06/26/2017 - 22:03