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Acronis Backup Advanced 11.7 44421- Email notification agent appliance

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Hi to All!

I´m from Argentina and I want to share my oddisy to get it work the email notifications through Agent Appliance.

Lets start to tell you about my infraestructure:

I we have two universal licences, one for each vmware host (two standalone Vmware host installed).

A virtual machine hosted the AMS with the versión in the subject.

All backpus working well but, email notification works only in windows. VM linux machine and ESX appliances doesnt send email notification. 

So, after a huge investigation, I clone my AMS and get started to update from 44421 to 50088. 

After that, I lost one of my licence. We do not plan to upgrade them. So, here is where I started to surf and tried to understand why the vm linux machines do not send emails.

We use smtp.gmail.com:587 (TLS) configuration. I do not remeber where I saw that there is a bug or issue that was fixed after a specific build. 

So, first of all, I updated the agent for the vm linux machines. I used the next one: 
 

- AcronisBackupAdvancedAgentL64_11.7_50230_en-US.x86_64

After copy the file to linux machine and update the agent, email notification starts to work.

The problem was with the ESX vm appliance. As I could not update the AMS, the version of the appliance is 44421 and I need a new one.

So, after tried a lot of stuff, I get it work.

I clone the AMS and assigned a new IP

I downloaded AcronisBackupAdvanced_11.7_50088 and copy to this new server. run the file and choose "extract the installation files". Then, select "Management Server(AcronisManagementServer.msi)" and extract.

By last, run the MSI and update the AMS (ALWAYS, in the new cloned server. The original AMS never touched).

After that, restart and run Management server.

As it´s a clone of the original, I have access to the ESX host dispite I only have one valid licence. So, I deployed a new agent Appliance to the first vmware host.

I deployed  the appliance to the second one, and repeated the steps.

After that, shutdown the cloned server.

Back to the original server, I only had to add the new appliances ​​to the AMS and link all the vm´s to each new appliances.

And that it´s. The email notifications started to work and I did not need updating to the last build.

Hope this help to someone and forgive me for my poor english.

Best Regards! 

 

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Thank you for sharing your experience, Daniel!