Acronis BackUp keeps failing

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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 8
Comments: 6

I've got a server from a customer, on which the backups don't work that often. Once every 7-14 days one backup is successful. Here are the logs from the two errors I received:

 

Error 1:

Cannot perform this operation in quiet mode.
Additional info: 
--------------------
Error code: 1009
Module: 1
LineInfo: fdc1cbdf2c23367c
Fields:  $module : disk_bundle_vs_37977
Message: Cannot perform this operation in quiet mode.
--------------------
Error code: 4
Module: 4
LineInfo: fdc1cbdf2c23367c
Fields:  $module : disk_bundle_vs_37977
Message: There is not enough space in the backup destination.
--------------------
Error code: 4
Module: 4
LineInfo: c4ab60a831327f4d
Fields:  $module : disk_bundle_vs_37977
Message: The disk is full.
--------------------

 

Error 2:

Command 'Running backup plan ''' has failed.
Additional info: 
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c950f
Fields:  $module : mms_vs_37977
Message: Command 'Running backup plan ''' has failed.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields:  $module : agent_protection_addon_vs_37977
Message: ProtectCommand: Failed to execute the command.
--------------------
Error code: 3
Module: 143
LineInfo: 1cd98aae889424f5
Fields:  IsReturnCode : 1, $module : disk_bundle_vs_37977
Message: The running task has been canceled.
--------------------
Error code: 1061
Module: 1
LineInfo: fdc1cbdf2c23369b
Fields:  $module : disk_bundle_vs_37977
Message: 
--------------------

Wed, 05/09/2018 - 13:36
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Posts: 250
Comments: 7092

Hello Julian,

Thank you for posting your question! What type of vault are you using (personal, centralized managed\unmanaged)? Is the deduplication enabled for the vault in question? What are the settings in the clean-up rules? As per the error message, there is not enough space to continue backup. Have you checked the free space in the target directory at times when the error occurs? Probably you'll need to adjust retention rules, so the old backups to be deleted more often or remove old backups manually in the archive view of the vault. Should the issue persist, please attach a couple of screenshots that illustrate the settings and the actual contents of the vault. 

Thank you,

Mon, 05/14/2018 - 08:33
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