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Acronis Backup Is not detecting the TAPE Drive.

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Hi Support, 

I have attached a new Tape drive to a VM and able to see it on the device manager of the acronis Server.

But unable to to see it in the Acronis Backup 11.5

could someone please help.

Thanks

 

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Comments: 3800

Hi,

The tape drive must be available under Device manager on the machine where you have Acronis Storage Node component installed => then try to create a managed vault on this tape. If it's not shown properly, then you'll need to collect system report (from Acronis Backup console Help->Collect system information) and contact our support team for assistance.

Thank you.