Acronis MMS slows down system shutdown *massively*

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Hi all,

sorry if this has been posted thousands of times before. I have used the forum search and did not find anything that matches my specific issue, hence this post...

Even though my machine should be pretty fast, I observe very slow shutdowns. According to xbootmgr (system shutdown analysis, see screenshot attached), the Managed Machine Service takes more than 40 seconds to shut down (the end is not visible in the trace though). It is NOT busy at the time, I ensured there are no backups being executed. The system shutdown takes more than a minute to complete now. The machine should be lighning-fast though, and shutdowns took less than 10 seconds before I installed ABR.
You can see from the trace analysis screenshot that the CPU is mostly idle during the "MMS Stop" period so I assume that MMS is actually waiting for something on the network, maybe. The logs do not indicate any problem, and backups are reliably executing every day at 10:00.
Windows is set up as a member of my Windows domain to which I am not always connected when on the move. I discovered that it does not actually make any difference in shutdown speed whether the domain controller is present in the network or not. MMS seems to do / wait for something else.
Please let me know what I can contribute to solve this issue. Thanks!

Regards,
Johannes Franke

Machine / software data:

Lenovo ThinkPad W530
CPU: Intel Core i7 3720QM (2.6 GHz)
Primary SSD: Samsung 840 Evo 512 GB (SATA 600)
Secondary SSD: Crucial m4 512 GB (SATA 600)
RAM: 16GB DDR3 Dual Channel 666 MHz 9-9-9 (CSX Memory)
OS: Windows 7 x64 SP1 (German) - up to date by Windows Update
ABR 11.5 Update 2 (Build 11.5.38350) - latest and greatest

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Thu, 01/09/2014 - 09:11
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Comments: 1379

To start with - check if stopping MMS service from services console is slow too as during shutdown.
Then set DebugTrace to collect more detailed logs as described in http://kb.acronis.com/ru/node/43370 ,
then restart MMS service and try to shutdown the machine, only to check if debug traces alone do not contribute significantly to shutdown time. If stopping the service manually is slow too, stop the service while running Process Monitor unitlity - http://kb.acronis.com/content/2295 . You can configure filters to capture events only for mms.exe process and drop filtered events.
After that turn off DebugTrace.
Then collect events.db3 file from C:\ProgramData\Acronis\BackupAndRecovery\MMS\ and saved process monitor log.

You can post them here or if you are concerned about privacy - open a support ticket and attach them there.

Thu, 01/09/2014 - 10:36
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Comments: 1

Dear Mr Larin,

thanks for your advice. The problem is partly resolved. The slowdown occurs mostly when I am in "foreign" networks, not my own domain network. At home, or with the network completely disconnected, the shutdown takes about 15 seconds whereas it takes about 30 seconds more when I am in a different company network. While it continues to seem a little odd, I think I can live with that.

Best regards,
Johannes Franke

Tue, 01/14/2014 - 21:41