Backup and Notification Issues
Hello Everyone,
We have a PC set up with GFS backup and notifications to SMTP server.
Everything has been operational for the last 7 months, but now for some reason both the backup and notifactions are failing.
I cannot deduce the issue from the log files - can anyone help us?
Please see attached logs.
Mvh/BR
Martin C. Bærentzen
Attachment | Size |
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farer_choffpc_acronis_errors.zip | 1.52 KB |

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Hello Igor,
Thank you for your prompt reply - it is much appreciated!
"This error means we can't access the original source volume in your backup plan. In general, this is because it no longer exists, is corrupted or we don't have the rights to access it"
- The source volume is the C:\ drive of the PC. It still exists and it is not corrupted, otherwise I would not be able to boot the OS. I am using the default "Acronis Agent User", and it is a member of the local "Administrators" group, so it should definetely have access to the C:\ drive.
"Please check this article"
- I already tried to revise the items to backup (C:\) drive, and this did not work. I have now also checked the local security policy, and "Acronis Agent User" is already a member of all 3 groups.
I have the exact same setup running on 349 other PCs. Same hardware, same disk setup and same Acronis Setup. Everything is running fine on the 349 other PCs.
I really do not understand why this is happening on this 1 PC all of a sudden.
Do you have any other suggestions? They would be much appreciated.
Mvh/BR
Martin C. Bærentzen
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Hello Martin,
Could you PM me the xml of this plan (export the backup plan)?
Thank you.
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Hello Vessel IT,
I would recommend to submit a support ticket for this issue, so that we could conduct a deeper investigation.
Thank you,
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Hello Igor and Ekaterina,
Igor:
I am not able to attach files to PMs, but please see the attached XML of backupplan here.
Ekatarina:
I would really like to submit a support ticket, however the support for this Acronis license has expired, so I can only use the forums.
Mvh/BR
Martin C. Bærentzen
Attachment | Size |
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318185-124534.zip | 4.07 KB |
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As discussed with Martin in PM the support program has been updated, so the issue will be investigated by the support team.
Thank you,
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