Backup Freezing at 4%

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Posts: 1
Comments: 0

I have Acronis 11.5 Agent for windows and Agent for Hyper-V installed on one of our Virtual Host servers running Windows Server 2012 r2. The backup plan is set to backup all the virtual machines on the host and save them to a network share on another server which also has Acronis Installed. When the backup task runs, it gets to 4% then just freezes and sits there for days.

I have the same version running on another server with Windows Server 2012 r2, same setup and it is running perfectly with no issues. The only difference is it is saving locally.

Here are the errors for the log:

--------------------
Log Entry Details
--------------------
Type: Warning
Date and time: 3/5/2014 9:39:43 AM
Backup plan: Backup 3/4/2014 6:00:42 PM
Task: Daily backup
Code: 20,250,684(0x135003C)
Module: 309
Owner: Administrator@ROWLEYENT
Message:
Command 'Running backup plan 'Backup 3/4/2014 6:00:42 PM'' has completed with warnings.
Additional info:
--------------------
Error code: 60
Module: 309
LineInfo: 4a8728dc8a1c950b
Fields: $module : mms_vs_38573
Message: Command 'Running backup plan 'Backup 3/4/2014 6:00:42 PM'' has completed with warnings.
--------------------
Error code: 50
Module: 309
LineInfo: 8d165e86fb819578
Fields: $module : agent_protection_addon_vs_38573
Message: The activity has been canceled.
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190dda6
Fields: $module : agent_protection_addon_vs_38573
Message: Failed to execute the command.
--------------------
Error code: 53
Module: 309
LineInfo: 2e7e9e174f1fb745
Fields: $module : agent_protection_addon_vs_38573
Message: TOL cumulative completion result.
--------------------
--------------------

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 3/5/2014 9:39:42 AM
Backup plan: Backup 3/4/2014 6:00:42 PM
Task: Daily backup
Code: 7,503,956(0x728054)
Module: 114
Owner: Administrator@ROWLEYENT
Message:
Failed to back up virtual machine 'REIDUGOUT'.
Additional info:
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe3d
Fields: $module : disk_bundle_vs_38573
Message: Failed to back up virtual machine 'REIDUGOUT'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2b7
Fields: $module : disk_bundle_vs_38573
Message: Failed to prepare for backing up.
--------------------
Error code: 53
Module: 161
LineInfo: 74b50fdfc668f9ba
Fields: archiveUri : arl:/44CC64EC-0418-4489-A003-FAFFE7C47E8A/65CE7FB5-1B95-444A-8881-9372BB3E0FF6/8246E038-C728-45BB-9B16-4007715E477A?archive_name%3dmshyperv_REIDUGOUT, $module : disk_bundle_vs_38573
Message: Locking of the backup archive has been canceled.
--------------------
Error code: 15
Module: 4
LineInfo: f7e77deccf2ff16f
Fields: $module : disk_bundle_vs_38573
Message: Canceled.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00728054+0x00728012+0x00A10035+0x0004000F

--------------------
--------------------
Log Entry Details
--------------------
Type: Warning
Date and time: 3/5/2014 9:39:42 AM
Backup plan: Backup 3/4/2014 6:00:42 PM
Task: Daily backup
Code: 20,250,684(0x135003C)
Module: 309
Owner: Administrator@ROWLEYENT
Message:
Command 'Backing up' has completed with warnings.
Additional info:
--------------------
Error code: 60
Module: 309
LineInfo: 4a8728dc8a1c950b
Fields: $module : service_process_vs_38573
Message: Command 'Backing up' has completed with warnings.
--------------------
Error code: 50
Module: 309
LineInfo: 8d165e86fb819578
Fields: $module : service_process_vs_38573
Message: The activity has been canceled.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fda9
Fields: $module : disk_bundle_vs_38573
Message: Backup of virtual machines has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fdeb
Fields: $module : disk_bundle_vs_38573
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe3d
Fields: $module : disk_bundle_vs_38573
Message: Failed to back up virtual machine 'REIDUGOUT'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2b7
Fields: $module : disk_bundle_vs_38573
Message: Failed to prepare for backing up.
--------------------
Error code: 53
Module: 161
LineInfo: 74b50fdfc668f9ba
Fields: archiveUri : arl:/44CC64EC-0418-4489-A003-FAFFE7C47E8A/65CE7FB5-1B95-444A-8881-9372BB3E0FF6/8246E038-C728-45BB-9B16-4007715E477A?archive_name%3dmshyperv_REIDUGOUT, $module : disk_bundle_vs_38573
Message: Locking of the backup archive has been canceled.
--------------------
Error code: 15
Module: 4
LineInfo: f7e77deccf2ff16f
Fields: $module : disk_bundle_vs_38573
Message: Canceled.
--------------------
--------------------
--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 3/5/2014 9:39:42 AM
Backup plan: Backup 3/4/2014 6:00:42 PM
Task: Daily backup
Code: 7,503,956(0x728054)
Module: 114
Owner: Administrator@ROWLEYENT
Message:
Failed to back up virtual machine 'REIFILE'.
Additional info:
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe3d
Fields: $module : disk_bundle_vs_38573
Message: Failed to back up virtual machine 'REIFILE'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2b7
Fields: $module : disk_bundle_vs_38573
Message: Failed to prepare for backing up.
--------------------
Error code: 53
Module: 161
LineInfo: 74b50fdfc668f9ba
Fields: archiveUri : arl:/44CC64EC-0418-4489-A003-FAFFE7C47E8A/65CE7FB5-1B95-444A-8881-9372BB3E0FF6/57954730-0E47-4516-A186-B12FADD421BD?archive_name%3dmshyperv_REIFILE, $module : disk_bundle_vs_38573
Message: Locking of the backup archive has been canceled.
--------------------
Error code: 15
Module: 4
LineInfo: f7e77deccf2ff16f
Fields: $module : disk_bundle_vs_38573
Message: Canceled.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x00728054+0x00728012+0x00A10035+0x0004000F

--------------------
--------------------
Log Entry Details
--------------------
Type: Warning
Date and time: 3/5/2014 9:39:42 AM
Backup plan: Backup 3/4/2014 6:00:42 PM
Task: Daily backup
Code: 20,250,684(0x135003C)
Module: 309
Owner: Administrator@ROWLEYENT
Message:
Command 'Backing up' has completed with warnings.
Additional info:
--------------------
Error code: 60
Module: 309
LineInfo: 4a8728dc8a1c950b
Fields: $module : service_process_vs_38573
Message: Command 'Backing up' has completed with warnings.
--------------------
Error code: 50
Module: 309
LineInfo: 8d165e86fb819578
Fields: $module : service_process_vs_38573
Message: The activity has been canceled.
--------------------
Error code: 32834
Module: 114
LineInfo: c35c04057128fda9
Fields: $module : disk_bundle_vs_38573
Message: Backup of virtual machines has failed.
--------------------
Error code: 32853
Module: 114
LineInfo: c35c04057128fdeb
Fields: $module : disk_bundle_vs_38573
Message: Not all virtual machines have been backed up.
--------------------
Error code: 32852
Module: 114
LineInfo: c35c04057128fe3d
Fields: $module : disk_bundle_vs_38573
Message: Failed to back up virtual machine 'REIFILE'.
--------------------
Error code: 32786
Module: 114
LineInfo: 28314c961de7d2b7
Fields: $module : disk_bundle_vs_38573
Message: Failed to prepare for backing up.
--------------------
Error code: 53
Module: 161
LineInfo: 74b50fdfc668f9ba
Fields: archiveUri : arl:/44CC64EC-0418-4489-A003-FAFFE7C47E8A/65CE7FB5-1B95-444A-8881-9372BB3E0FF6/57954730-0E47-4516-A186-B12FADD421BD?archive_name%3dmshyperv_REIFILE, $module : disk_bundle_vs_38573
Message: Locking of the backup archive has been canceled.
--------------------
Error code: 15
Module: 4
LineInfo: f7e77deccf2ff16f
Fields: $module : disk_bundle_vs_38573
Message: Canceled.
--------------------
--------------------

Wed, 03/05/2014 - 17:42
0 Users found this helpful
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 22
Comments: 3800

Hi Elliot,

First of all it makes sense to localize the problem by trying to back up just one-two VMs from the affected host and see if it triggers the same problem or not. If the problem is not reproduced in this case then it could be simultaneous VM backup setting (which allows to process multiple VMs backup simultaneously) - you should try to reduce the number of VMs to be processed down to 2-4 and try to back up entire host then.

Another thing to try is to back up one-two smaller VMs onto local folder and see if the problem is reproduced or not.

After these checks you should additionally collect the system information from the affected host as described in http://kb.acronis.com/content/36248 and contact our support team for assistance (with reference to this thread).

Thank you.
--
Best regards,
Vasily
Acronis Backup Virtualization Team

Thu, 03/27/2014 - 13:19
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