Backup to Tape Error on Acronis Backup Advanced 11.7

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Beginner
Posts: 1
Comments: 1

Dear All,

 

Using this product since 2014/2015. Everything was ok untill last mid year. Error when backup to tape. When move to local vault, back running fine. I've done run the cleaning tape to clean head, still it show error. I've run manual invenrory and erase the tape data before let it run backup at night. Same problem. I've change the tape ( total of 10 tapes) but no luck.

1)Can someone help me?

2)Is there any manual way so I can move form local vault to tape?

Note : Backup run for 3 server. Only one server success. 

Error Details  on backup plan:

Failed to execute the command.
Additional info: 
--------------------
Error code: 41
Module: 307
LineInfo: e6792a5ee190de97
Fields:  $module : agent_protection_addon_vs_44421
Message: Failed to execute the command.
--------------------
Error code: 2
Module: 329
LineInfo: 8edc81ea38faba0a
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_44421
Message: Step 'Backup' has failed.
--------------------
Error code: 22
Module: 309
LineInfo: 8d165e86fb8195f7
Fields:  TraceLevel : 1, $module : gtob_backup_command_addon_vs_44421
Message: TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location.
--------------------
Error code: 3
Module: 143
LineInfo: 7cf04a8000b8adf
Fields:  IsReturnCode : 1, $module : disk_bundle_vs_44421
Message: The running task has been canceled.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:  $module : disk_bundle_vs_44421
Message: Backup has failed.
--------------------
Error code: 1060
Module: 1
LineInfo: ba19e88dc5fea11e
Fields:  $module : disk_bundle_vs_44421
Message: 
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da203b97
Fields:  $module : disk_bundle_vs_44421
Message: Error occurred while writing to the file.
--------------------
Error code: 3
Module: 4
LineInfo: ce542e14da203bf1
Fields:  $module : disk_bundle_vs_44421
Message: Error occurred while writing to the file.
--------------------
Error code: 15
Module: 4
LineInfo: b30a939dd28a6d09
Fields:  $module : storage_server_vsa64_44421
Message: Canceled.
--------------------

Error Details on the server that failed :

image

Wed, 07/26/2017 - 02:25
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Posts: 250
Comments: 7092

Hello,

As far as I understand, you're backing up 3 virtual Hyper-V machines to a tape device and the backup is successful only for the first VM, then fails with "Error occurred while writing to the file." 

Are you using a standalone tape drive or an autoloader? Important point here is to make sure, there is a recognized tape in the drive and it can be used to store a backup of a new machine.

So, I'd recommend checking the Tape Management options first and namely, which settings are defined for the following options:

- Use a separate tape set for each single machine
- Always use a free tape

e.g. if you have Use a separate tape set for each single machine enabled, you'll need to change tapes after every successful backup of a VM, otherwise backup of the second VM won't be possible.

Tue, 08/08/2017 - 08:32
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Beginner
Posts: 1
Comments: 1

Great to see someone replying this. Thanks Ekaterina! Sorry I didnt get notification when u reply it.

Im backing up 2 virtual hyper-v and 1 server ( acronis server ). All backup using 1 tape only. This backup setup by vendor before and its smooth for a couple of month. 

Im not around when the first setup has been done. Vendor only show me how to run backup. I've checked the tape management option but couldnt find option for " - Use a separate tape set for each single machine
- Always use a free tape". As far as i know it only using 1 tape to backup all.

Please assist

 

Tue, 09/05/2017 - 03:24