backups fail after renewing subscription

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Beginner
Posts: 2
Comments: 1

I have Acronis Backup and Recovery Workstation 11 with Backup and Recovery Online.  My year subscription ran out.  I renewed the subscription for another year. But now all my backups fail, no matter what I do.

I want to call tech support but I cant find a phone number.

Mon, 02/11/2013 - 10:02
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Beginner
Posts: 2
Comments: 1
Josh wrote:
I have Acronis Backup and Recovery Workstation 11 with Backup and Recovery Online.  My year subscription ran out.  I renewed the subscription for another year. But now all my backups fail, no matter what I do.

I want to call tech support but I cant find a phone number.

Acronis was backing up fine without issues for a year. My subscription ran out. I renewed my subscription then I started getting these errors after a few minutes of backing up:

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 1/13/2012 12:14:28 AM
Backup plan: [None]
Task: [None]
Code: 20,250,627(0x1350003)
Module: 309
Owner: NCRC
Message:
Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 3
Module: 309
LineInfo: 4a8728dc8a1c94f8
Fields: $module : C:\Program Files (x86)\Common Files\Acronis\BackupAndRecovery\Common\events_trace.dll
Message: Command 'Backing up' has failed.
--------------------
Error code: 3
Module: 329
LineInfo: 1cd98aae889424f9
Fields:
Message: Backup has failed.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x01350003+0x01490003

--------------------

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 1/13/2012 12:14:28 AM
Backup plan: [None]
Task: [None]
Code: 66,038(0x101F6)
Module: 1
Owner: NCRC
Message:
Operation with partition '0-0' was terminated.
Details:
Write error.

Error code: 0x70004
$module = "C:\Program Files (x86)\Acronis\BackupAndRecovery\DiskBundle.dll"
Tag: 0x9D2DE1F088CBC4D8
Cannot resolve host 'cloud-fes-us1.acronis.com:44445'. Check your Internet connection.

Error code: 0x98009A
Tag: 0xC6ACF8F8778856F2
Additional info:
--------------------
Error code: 502
Module: 1
LineInfo: a164035b3ff39287
Fields: $module : C:\Program Files (x86)\Acronis\BackupAndRecovery\DiskBundle.dll
Message: Operation with partition '0-0' was terminated.
Details:
Write error.

Error code: 0x70004
$module = "C:\Program Files (x86)\Acronis\BackupAndRecovery\DiskBundle.dll"
Tag: 0x9D2DE1F088CBC4D8
Cannot resolve host 'cloud-fes-us1.acronis.com:44445'. Check your Internet connection.

Error code: 0x98009A
Tag: 0xC6ACF8F8778856F2
--------------------
Error code: 4
Module: 7
LineInfo: 9d2de1f088cbc4d8
Fields:
Message: Write error.
--------------------
Error code: 154
Module: 152
LineInfo: c6acf8f8778856f2
Fields:
Message: Cannot resolve host 'cloud-fes-us1.acronis.com:44445'. Check your Internet connection.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x000101F6+0x00070004+0x0098009A

--------------------

I deleted the backups I had stored on the online backup. I created a new backup plan. Now I get this error after 15 minutes:

--------------------
Log Entry Details
--------------------
Type: Error
Date and time: 2/10/2013 2:05:45 PM
Backup plan: Backup 2/10/2013 1:39:53 PM
Task: Incremental backup
Code: 20,250,685(0x135003D)
Module: 309
Owner:
Message:
Command 'Backing up' has failed.
Additional info:
--------------------
Error code: 61
Module: 309
LineInfo: 4a8728dc8a1c94f4
Fields: $module : service_process_vs
Message: Command 'Backing up' has failed.
--------------------
Error code: 1
Module: 100
LineInfo: 287e94d1217250a7
Fields: IsReturnCode : 1, $module : disk_bundle_vs
Message: Failed to save the file.
--------------------
Error code: 1
Module: 100
LineInfo: 287e94d1217250a7
Fields: $module : disk_bundle_vs
Message: Failed to save the file.
--------------------
Error code: 200
Module: 152
LineInfo: 8a5fee562222207b
Fields: $module : disk_bundle_vs
Message: SSL_read
--------------------
Error code: 201
Module: 152
LineInfo: 8a5fee5622221fe3
Fields: $module : disk_bundle_vs
Message: Unexpected end of encrypted stream.
--------------------
Acronis Knowledge Base: http://kb.acronis.com/errorcode/

Event code: 0x0135003D+0x00640001+0x00640001+0x009800C8+0x009800C9

--------------------

Can someone please help me?

Mon, 02/18/2013 - 04:26
truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
Forum Star
Posts: 31
Comments: 1272

Hello Josh,

Thank you for posting this question in our forum. I am happy to assist you. 

How to renew an online backup subscription, you can see in this article from our knowledge base. You need to register the serial number first and then click on renew like described in the article.

If you need additional assistance, please contact support. You will find all available support options in our Customer handbook.

If there is anything else we can do for you, please let me know.

Thank you.

Tue, 02/19/2013 - 08:56
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