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Cannot boot to recovery disk or startup recovery manager

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I was using Acronis Backup and recovery 11 and whether I tried to boot off of the Acronis start-up CD or by pressing F11 to load the start-up recovery manager the system would lockup whenever it would say "starting Acronis Managed Machine Service."

I was hoping that this issue would be resolved by upgrading to version 11.5. This issue has changed, and now the system does not lock up, but now, after several screens of text scrolling way too fast to read it stopped at a Linux command prompt. I have attached a picture of this screen.

This system is running Windows Small business Server 2011 Standard. There are 2 on-board raid controllers with 2 raid drives and 1 SSD. One raid drive is 7TB and the other is 2TB. The motherboard is an Asus Sabertooth x58 with 12GB of RAM installed. I have installed the latest BIOS update 1402 dated 2012.08.29.

I have tried disconnecting all hard drives at one point, and no matter what I tried with version 11 it would still lockup every time. I have not tried disconnecting the drives since upgrading to version 11.5.

Attachment Size
2014-05-30_15.30.45.jpg 2.39 MB
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it seems to boot without '-quiet' boot parameter ,that's why it stops at command prompt. You need to type '/bin/product' to run the product.

Hi, have been trying to get into startup recovery manager (Acronis 2016) for a few days now, i usually check it once a week! It runs through the F11 process then after it gets to loading Acronis please wait, the screen goes black and then nothing and i have to reboot the PC to get to windows again. have tried reinstalling the program but it makes no difference. Any help with my problem wouls be much appreciated. I have attached a system report for reference.

 

Attachment Size
330784-125887.zip 6.67 MB
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Posts: 250
Comments: 7092

Hello Steven,

Could you please check if Acronis Bootable Media loads successfully (make sure you are using the latest build).

If the bootable media loads successfully, then:

  • Check the disk for errors;
  • Reactivate Acronis Startup Recovery Manager under the bootable media;

If it does not, I would suggest to update BIOS and specify different kernel parameters. Please try with acpi=off noapic. You can specify kernel parameters at the first step of media creation.

Thank you,