Can't upgrade AgentCore 11.5 to 11.7

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Hello,

I have update m'y acronis backup advanded to the version 11.7 and now I start to upgrade the agent on Workstation but some agent won't upgrade.

For some PC's the log write :

MSI (s) (04!14) [13:46:19:924]: PROPERTY CHANGE: Adding TARGET_DIR_RESOLVED property. Its value is '1'.
1: `anonymous-namespace'::CreateCheckingContext: PerMachineChecker created
MSI (s) (04!14) [13:46:19:924]: PROPERTY CHANGE: Adding TARGETDIR property. Its value is 'C:\Program Files\Acronis\BackupAndRecovery'.
1: `anonymous-namespace'::ProductInfoConsumerSwitch::OnData: started.
1: `anonymous-namespace'::TargetDirResolver::OnData: Target dir for product 'Acronis Backup 11.7 Agent Core' with product code '{D944740C-5FD5-4244-8E15-8ADE3F6AEC14} at version '11.7.44411' is 'C:\Program Files\Acronis\BackupAndRecovery
1: `anonymous-namespace'::ProductInfoConsumerSwitch::OnData: switching.
1: `anonymous-namespace'::ProductInfoConsumerSwitch::OnData: done.
1: `anonymous-namespace'::ProductInfoConsumerSwitch::OnData: started.
1: `anonymous-namespace'::InvalidProductInfoConsumer::OnData: started for 'product 'Acronis Backup 11.5 Agent Core' with product code '{5DC91240-5726-4392-A02B-9B18461B1B94} at version '11.5.43994' installed at 'C:\Program Files\Acronis\BackupAndRecovery
1: DetectTargetDir: Error occured: Error 0xdc0017
| line info: 0xb07fa90637d60b01
| $module: msicca_vs_s_44421
1: DetectTargetDir: Done.
CustomAction DetectTargetDir returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 13:46:19: DetectTargetDir. Return value 3.
Action ended 13:46:19: INSTALL. Return value 3.

I attached the complete log

Thank you in advance !

 

Attachment Size
acronisagentcore.msi_.log 120.18 KB
Fri, 09/23/2016 - 13:43
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truwrikodrorowrelupicugojestutroclulachosaswunuhospikigawakijosaswenomaruclojeueclikaspedrubewidebrisubrohutrurifruuagothunugekedrumucisiuobrobrecrupeslapuswosluprothethibakaslechurathikucli
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Posts: 250
Comments: 7092

Hello Sonceboz SA,

Thank you for your posting! First of all I'd recommend checking the solution from the following article. If the issue persists, please remove the current installation with Acronis Cleanup Utility and re-attempt the installation.

Thank you,

Thu, 09/29/2016 - 15:49
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